Bank of America: Customer Service & Sales-1200001563

From outstanding career opportunities and advancement, to promoting a healthy work/life balance through special benefits and programs, Bank of America supports associates in achieving their dreams professionally.
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Bank of America is an Equal Opportunity Employer, M/F/D/V.

Customer Service & Sales Specialist II - Specialized Services - Phoenix, AZ - SD 3/5/12 : 1200001563

Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

Customer Service and Sales Specialist:

The Customer Service and Sales Specialist position works in the online banking line of business, specifically with Bill Pay, Quicken and Quick Books in addition to general questions regarding MODEL bank accounts. The Customer Service and Sales Specialist provides customer solutions by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. The Customer Services and Sales Specialist role requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. The associate will perform routine account-related transactions. The Customer Services and Sales Specialist will be involved in referring customers to the appropriate line of business for products not supported. The associate may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. The associate may handle escalated issues by successfully navigating the organization to resolve customer requests. The Customer Service and Sales Associate routes, maintains and tracks outstanding servicing requests and provides thorough follow up. The associate is also accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

Schedules Available:

Mon, Tues, Wed, Fri 11:30am - 8pm, Sat 8:30am - 5pm

Mon, Tues, Thur, Fri 11:30am - 8pm, Sat 8:30am - 5pm

Mon - Thurs 12:30pm - 9pm, Sun 8:30am - 5pm

Tues - Fri 12:30pm - 9pm, Sat 8:30am - 5pm

4x10 Mon, Tues, Fri 9am - 8pm, Sat 6am - 5pm

4x10 Mon, Thur, Fri 9am - 8pm, Sat 6am - 5pm

4x10 Mon, Tues, Wed 9am - 8pm, Sun 6am - 5pm

Requirements:
Requirements:


-Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
-Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
-At least an intermediate ability in computer skills
-A minimum of 1 year of experience working with customers
-At least 1 year of experience handling difficult situations with customers
-Intermediate proficiency (1-3 years of experience) in written and verbal communication