Inbound Sales Specialist 1

Responsible for handling incoming student loan sales and student loan status calls from customers, initiating outbound calls to customers in order to fulfill customer and business loan origination goals from point of application through to final approval.

Responsible for performing a variety of loan documentation/processing duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products from point of application through to final approval.

Functions include:
- Processing; interpreting policies while analyzing applicant and documentation; completion of all required verifications, documentation and subsequent follow ups.
- Provides customer service with the objective of profiling customers and extending contact to sell new or additional products and/or services.
- Handles situations which require deviation from standard scripts and screens. Completes necessary system navigation and call tracking.
- Responsible for developing and maintaining knowledge of a variety of financial products and services.
- Handles all calls with the intent of providing customer satisfaction and retention.

Start date for this position is Feb. 20th, 2012. Must be able to work Monday - Friday from 10 a.m. - 7 p.m. or 11 a.m.m to 8 p.m. depending on time of year with occasional Saturdays.

Requirements:
* Basic Qualifications:
6+ months of sales or customer service experience.

* Minimum Qualifications:
Demonstrated ability to listen, elicit information efficiently, comprehend and resolve complex customer issues. Demonstrated excellent verbal and written communications skills. Basic knowledge of financial products and services. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.