Client Engagement Leader-Financial Services/Insurance Industry

Pitney Bowes Management Services (PBMS) is among the fastest growing divisions of Pitney Bowes Inc., a $6 billion global provider of mail and document management services. PBMS is a leader in Business Process Outsourcing focusing on the categories of Mailstream, Critical Communications, Document Processing, and Records and Information Management (RIM).

Since our establishment in 1988, PBMS has provided services to Fortune 1000 companies around the world by focusing on business support and information processing through technology, processes and people. We offer best site management of correspondence and high-volume production mail, print/reprographics, facsimile, records, desktop publishing, electronic documents, print-on-demand, as well as print and business recovery solutions
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The Client Engagement Leader position will provide the senior level interface, thought leadership and single point of contact between Pitney Bowes and its customers.� The position is designed to interact, on a regular basis, with company executives and C-Suite level contacts.� This role is responsible for maintaining business continuity while facilitating growth opportunities within the existing client base.�
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This is accomplished through the development of meaningful relations with our clients, uncovering present and future business needs and requirements, understanding the viability of Pitney Bowes products and services, and being the critical conduit between our matrix sales, solutions and consultants groups. This is a highly interactive role which will require a comprehensive understanding of our products and solutions and the ability to successfully interact with key Pitney Bowes resources across the organization.� As part of the Sector leadership team the Client Engagement Leader will work in conjunction with Sales, Service Delivery , Market Development and Business Operations to support the sector revenue and growth goals.
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Major Accountabilities:

-Accountable for growth within the sectors existing client base.� Program enhancements, add-ons, new business, expansion or increase volume.
-Full accountability for contract renewals.� Takes a leadership role and coordinates activities across the matrix support functions.� Makes the determination if sales resources are needed to support the renewal process.
-Responsible for contract negotiations and handling changes through the contract modifications process.� Works with Sales, Service Delivery, Contracts and Business operations to initiate and approve MODs.
-Develop comprehensive growth plans for designated key accounts that include new engagements, on-going customer support and discovery of major new business opportunities.
-Implement tools and processes that capture and disseminate critical client information to Pitney Bowes personnel in Service Delivery, Sales, Product Development, Growth Management and Business Operations.
-Promotes increase accountability and solidifies the communication between the customer and our support teams.�
-Capture, measure and report on customer engagement satisfaction.
-Focuses on strategies that impact and influence upper management & C-suite contacts.� Increase Pitney Bowes visibility within the Public Sector client base.
-Manage and direct a team of engagement managers.� This includes recruitment, training and development of key engagement personnel.
-The proliferation of Pitney Bowes products and services within their assigned accounts.� Introduce and promotion of new products and services as they become available.
-Through account level and market reconnaissance the function increases Pitney Bowes ability to react to changes and threats within the Public Sector vertical.
-Create a single point of contact for our customer.� Provides an efficient way for customer to gain access to the Pitney Bowes depth of products and