Application Engineer (CRM)
Airlines Reporting Corporation - Arlington, VA
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Development of fully functional applications and modules using .NET technology to improve and enhance systems including Microsoft Dynamics CRM 2011 integrated with Microsoft Great Plains and Microsoft SharePoint.
Identify, analyze, propose, and develop solutions for business and technical needs by working with end-users, product owners and technical groups.
Identify and develop utilities to automate processes and create integrated systems.
Follow best practices for all development, integration work and change management.
Develop reports and dashboards using various tools including SSRS
Support of off-the-shelf and in-house applications to ensure systems are stable, operate at peak performance and conform to PCI and PII compliance.
Bachelors degree in Software Engineering, Computer Science or related field
5 years of application development experience using .NET technology with focus on CRM with an emphasis on integration, custom workflow development, and development of automated solutions
Hands-on experience with some/all of the following: Visual Studio, Web Services, XML, SQL Server 2005-2008, SSRS, ETL (Scribe and/or Ab Initio), Microsoft Dynamics CRM, Microsoft Dynamics Great Plains, SharePoint, Access, CVS, TFS, Visual SourceSafe, IIS.
Technical exposure to one or more of these software products as an IT support resource: Microsoft Proxy, Systems Architect, Windows AD, Windows Server, SSL, Encryption.
Excellent analytical skills applied alongside technical skills to identify and troubleshoot issues.
Ability to work independently as well as a part of cross-functional team to deliver timely results.
Ability to prioritize multiple tasks in fast-paced work environment.
Must have existing knowledge and experience troubleshooting and interpreting problems associated in the above areas; resolve problems using past experience in databases, basic Windows/scripting commands, and/or able to comprehend in order to escalate issues to other technical team members.
Experience with Change Management (CM) processes and Source Code version control tools.
Experience supporting both development and production environments.
Experience working with teams in multiple locations.
Analytical design and problem solving skills with excellent oral and written communication skills.