CISCO CAREER CONNECTION

JOB DESCRIPTION

Requisition #:
R919960
Location:
UNITED STATES.ARKANSAS.BENTONVILLE

Job Title:
Client Services Executive
Region:
AMERICAS

Area of Interest:
Sales
Level of Experience:
Experienced - Non Manager

Flexible Work Option:
No

Job Description:
Cisco seeks a Client Executive to manage a large enterprise account in the retail space. This position requires a strong aptitude for identifying customer business needs and for building relationships with primary influencers. This is a great chance to apply your management and sales skills and experience working with a world-class enterprise team in a role with high visibility and impact. The Client Executive will lead the team responsible for services in a large Retail Global account
Job Responsibilities:
o Manage all aspects of the customer account with respect to deal transactions
o Drive the execution of customer facing activities to conclusion in a quality, timely, and correct manner
o Manage service pricing and margins according to agreed aims
o Sell solutions based on current and new portfolio of service offers
o Drive Multiyear Services Contract Renewals
o Plan and prioritize sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.
o Create and manage a sales plan using all relevant data (renewals, new product funnel, potential upgrades and end-of-support situations) and then map this data to an agreed market development strategy based on company priorities.
o Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.
o Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate sales efforts with other organized marketing activities, eg., product/service launches, promotions, advertising, exhibitions and tradeshows.
o Monitor and report on market and competitor activities and provide relevant reports and information.
o Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
o Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

Requirements:
o Bachelors Degree in technical discipline or related field preferred
o 5 years of experience leading a global sales team in a large enterprise account
o 10 years of experience selling technology solutions, service sales experience highly desired
o Knowledge of retail industry a huge plus
o Demonstrated sales success in a complex global enterprise account
Required Competencies:
o Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning, establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies, using knowledge to identify and cultivate future sales opportunities to build a strong pipeline.
o Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives, using appropriate communication methods to influence others and establish relationships.
o Customer Focus: Supporting customers during the sales process, seeking and taking appropriate actions on customer requirements while balancing business needs, resolving difficult issues in a timely and professional manner, taking responsibility for customer satisfaction and loyalty.
o Negotiation: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.
o Relevancy: Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partners business and political drivers, displaying executive presence by building rapport and credibility, effectively influencing other people to accept a solution, clearly connecting solutions to business needs.
o Critical Thinking: Identifying and understanding issues, problems, and opportunities, comparing data from different sources to address sales challenges and new opportunities, taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.

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