Ccm Program Assistant Grade 400 (bilingual Spanish)

The Program Assistant works under the direction of the CCM Manager facilitating communication w/ members, primary care team staff, and other departments and services, processing and maintaining databases, and maintaining program resources. Essential Functions: Provides logistical support for classes, group visits, and clinics Confirms schedule w/ providers and presenters and provides reminder calls/letters to patients Assists in preparing charts and supplies and assists patients in completing program questionnaire or log as needed Checks blood pressure, pulse, respiration's, height, weight, peak flows, and spirometry or downloads glucose meters as needed Conducts visit registration and scheduling of telephone and clinic visits Coordinates or provides resources for patient specific prevention activities Registers members for visits and generates OSCR forms per medical facility policy Processes referrals, schedule classes, and follow up appointments as directed by care/case managers Contacts overdue patients by phone or letter at direction of care/case managers Maintains computer databases, adds, and deletes patients into the Patient Alert System using program guidelines Manipulates and utilizes data in current patient population, management report system. Enters patients in care/case management software programs and maintains data as appropriate, e.g., AmCare, Lotus Notes Case Management System, Cholesterol Management Program, MULTIFIT Program, etc. Maintains Access or Excel patient logs if used in conjunction w/ care/case management software applications Manipulates and utilizes data to generate reports and queries as needed. Maintains daily program operations and prepares, maintains, and provides member packets for enrollment, group visits, classes, and/or clinics Sends letters to patients and patients' providers and makes copies of program materials, send faxes as needed Establishes and maintains a department filing system Answers phone and voice mail, routes messages to appropriate person, and provides call backs to patients relaying responses from care/case manager Sorts and routes department mail and orders and transfers charts at the direction of care/case managers Sends memos and progress notes to patient's MD/NPs Contacts patients by phone or by letter at direction of care/case managers for follow up Upon program completion, places patients on booking list for routine follow up appointment w/ their primary care MD/NP per medical center policy Orders office and program supplies and works w/ care/case managers and other staff to maintain patient education resources, including inventory, ordering, and distribution Communicates w/ Schedule Maintenance Department regarding care/case manager schedules