Director of Site Operations

We are currently seeking a Full-time Director of Site Operations to handle the management of multiple sites in our Northern Region. The qualified candidate must live in the Northeast (New England, NY, PA, NJ, DE). Proximity to the Boston corridor is highly desired.
Essential Functions:

Oversees the management of (8 20) individual workplace health and wellness centers within a geographic region

Manages supervisors/managers within a geographic region, with responsibility for hiring and staff development in collaboration with medical leadership and HR

Accountable for health center administration (scheduling, staffing etc.)

Provides effective coaching, feedback and developmental action plans to the health center leaders

Works in coordination with the Regional Medical Director and Clinical Management team to resolve clinical issues (processes, performance, etc.)

Responsible for the creation and monitoring of individual site budgets

Accountable for P&L performance of health and wellness centers

Implements processes to improve the overall performance of individual sites, including customer service and efficiency

Solves problems effectively with an emphasis on developing proactive, productive approaches utilizing internal support functions

Provides reports (on a monthly/quarterly/ad hoc basis) with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement

Identifies measurable performance standards to improve site performance

Understands the sites challenges and productively facilitates communication with, and involvement of, other functional areas (HR, IT, etc.)

Reviews staffing model and recommends optional solutions to Regional VP

Functions as primary client leadership contact for problem resolution

Works closely with Account Manager to identify opportunities for expansion of new or existing service offerings and provides guidance for the integration of services

Coordinates and communicates across remote sites and shares best practices with peers

Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals

Participates in ad hoc projects, as assignedIf you seek an exciting, new opportunity that offers a competitive salary, excellent benefit package and a great environment - bring your energy, enthusiasm and expertise to Take Care Health Systems.

Take Care Health Systems is proud to be an equal opportunity employer of nice people!
M/F/D/V
Requirements:

Bachelor s degree or higher in a related field

At least 5 years experience managing others in a business or health/wellness environment

Experience in an Operations function desired

Prior budget and P&L responsibility desired

May require up to 50% travel

Clinical background preferred (i.e.; RN, NP, etc)

Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred

Demonstrated experience with medical information management systems preferred

Demonstrated process or efficiency management

Strong written, verbal and presentation skills required

Strong Excel, PowerPoint, Word and Outlook skills required

Excellent demonstrated follow-up skills & attention to detail

Ability to work both independently and as a team member

Strong relationship-building skills

Ability to interact at various levels of the organization (both internal and external)

Demonstrated strong leadership skills

Experience managing remote teams

Demonstrated adaptability and ability to manage change