Teller Supervisor

Description:
Supervises the teller staff according to established
policies and procedures to insure that customers are
served promptly and efficiently. This position will
require problem solving, answering questions while
exercising discretion and independent judgment, keeping
the security of the bank in mind.
1. Responsible for staff scheduling to meet customer
flow, yet meet scorecard goals for allotted hours; this
may include taking a cash drawer to avoid long customer
lines.
2. Assists tellers with error corrections, balancing
problems, check confirmation, and additional training
when needed. Oversees that the tellers are supplied with
cash and supplies to insure the customers are handled
promptly and efficiently. Assists tellers with difficult
customers or unusual requests.
3 Motivates and trains tellers by example to cross-sell
our products using sales aids effectively in order to
meet scorecard incentive goals.
4. Maintains vault cash, verifies, and forwards daily
branch work correctly and completes the monthly audits.
5. Must possess and develop leadership skills. Acts as
leader of the Bank in absence of Manager. Enforces
policies and procedures keeping security of bank in
mind, such as making sure the tellers follow the
Thumbprint procedure, getting proper ID when needed,
etc..
Requirements:
This position requires excellent communication skills
with customers, co-workers, management, and other bank
locations by maintaining a professional, positive, and
courteous demeanor. Must demonstrate knowledge of the
industry in terms of laws and regulations including the
Bank Secrecy Act relative to his/her job
responsibilities.
High School diploma or equivalent required. Three years
retail banking experience and previous supervisory
experience in a retail banking environment required.
We are proud to be an EEO/AA employer M/F/D/V.