VIP GUEST SERVICES REPRESENTATIVE

Summary:
Provides excellent guest service to all VIP guests and assists other departments as they provide timely, respectful and courteous assistance to VIP guests.

Essential Functions:

- Evaluates casino play and issues comps to VIP guests and properly credits to, redeems to and debits from casino accounts in accordance with procedures and gaming regulations
- Schedules, confirms, coordinates and accounts for VIP limousine services and assists with travel itineraries
- Works closely with other departments, including casino hosts, to provide the highest level of service
- Assigns guest rooms in accordance with current policies and procedures and processes check outs in an efficient and accurate manner
- Properly handles assigned bank and performs account postings and credits
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting VIP services and the volume of transactions
- Other duties as assigned
JOB REQUIREMENTS:

Qualifications/Requirements:

- At least one year of related experience or an equivalent combination of education and experience
- Superior language skills and guest service abilities
- Ability to handle multiple phone lines
- Ability to use a 10-key by touch adding machine
- Basic computer knowledge
- High school diploma or GED

Required Work Cards
- Gaming

Physical Requirements
- Walking, standing or stooping (more than 75% of the time)
- Vision, speech, hearing and literacy (critical)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.