Bilingual Customer Service Rep
Randstad - Chicago, IL
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Randstad in Chicago is looking for an experienced Bilingual Receptionist for our client in the city. This is a full-time, temp to hire opportunity, with the possibility of becoming a direct hire position. This client is a small non-profit medical insurance company that is looking for new employees for their growing Chicago office.
Individuals in the role will be under the direct supervision of the Benefit Supervisor. This is an entry level position but the ideal candidate will have a background in the insurance or healthcare industries and be familiar with the terminology. This candidate MUST be fluent in Spanish and have a minimum of one year in an office with a similar role. If hired on permanently, this company provides employees with benefit including; medical, dental, 401K, vacation time and pension plan. This busy office is a business casual environment with casual Fridays. Candidates MUST be flexible to work BOTH the 8am-4pm shift, as well at the 11am-7pm shift as needed.
Typical duties include:
-answering inbound calls
-providing exceptional customer service regarding welfare information to Fund participants, providers, unions, employers and others
-handling special cases and answering customer inquiries as they arise whether in person or over the phone
-conducting benefit presentations
-performing various duties related to the production of participant benefits communication materials
-performing related duties as required
Working hours: Monday-Friday
8am-4pm OR 11pm-7pm
Qualified candidates MUST:
-have a minimum of 2-3 years related customer service or experience in the health/medical insurance industry preferred
-have experience in the health/medical insurance industry (preferred)
-have a high school diploma, some college level coursework is a plus
-have a working knowledge of Microsoft office
-have excellent customer service skills (via in person or over the phone), as well as excellent oral and written skills
-be Bilingual in Spanish
-have experience with a health claims system (preferred)
-have experience with Vitech and imaging systems (preferred)
-have knowledge of CPT-4 procedure codes, medical terminology, ICD-9 codes and health insurance benefits terminology preferred
-be able to work a flexible schedule
If you are interested, please apply on randstadstaffing.com and email an updated resume to firstname.lastname@example.org for consideration.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1529098-1867-5949