Job Summary
- Company
- ESRI
- Location
- Charlotte, NC
- Job Type
- Regular
- Job Classification
- Full Time
- Experience
- not provided
- Education
- not provided
- Company Ref #
- 2012-1694
- AJE Ref #
- 557645727
- Job Start/End Date
- not provided
- Number of Positions
- 1
- Hours/Week
- not provided
- Salary Range
- not provided
- Required Degree/Formal Training
- not provided
- Required Licenses/Certificates
- not provided
- Company Homepage
- not provided
Job Description
Overview:
Do you have a unique combination of strong technical and customer service skills? Learn about the latest Esri technology in this consultative support role while providing timely, expert assistance to our customers by phone and e-mail. Join the team whose mission is to put into practice Esri's long standing commitment of serving and responding to our user community.
Responsibilities
- Provide high-quality support to end users of Esri software to solve technical problems quickly and effectively
- Document technical issues through incident tracking, Knowledge Base articles, and submission of software defect/enhancement requests
- Test software and hardware to troubleshoot issues and evaluate solutions
- Determine or recommend software changes to programmers/software engineers
- Utilize and develop problem-solving skills, communication skills, creativity, and knowledge of Esri products
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Requirements
- Bachelor's in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field of study
- One year of relevant experience in the job offered or as a teaching assistant, research assistant/analyst, or GIS technician intern
- Demonstrated experience of ArcGIS Engine, ArcGIS Desktop, ArcGIS Spatial Analyst, ArcGIS 3D Analyst, C++, VBA, and ArcObjects
The Company:
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.
Learn more and apply online at www.esri.com/careers. Esri is an equal opportunity employer (EOE) supporting diversity in the workforce.
Additional Benefits
Tuition Reimbursement and fabulous work environment