Assistant Director Long Term/Short Term Disability

RESPONSIBILITIES: Leadership Effectiveness Oversight and management accountability for 3-5 claim teams (approximately 20-25 claims employees). Holds self and staff accountable for achieving business results. Will assist leader of claims in creating and communicating a clear vision to the staff that motivates them to drive for results and ensures alignment with the GRP business vision, strategy and goals. Will improve bench strength by identifying and developing key talent. Provide effective leadership in ethical decision making and affirmative inquiry into managing to the Corporate Code of Conduct Operational Excellence Monitor and analyze key operational performance indicators and work with appropriate areas to determine appropriate interventions to variances. Work with staff and claims leadership to drive continuous improvement. Complete special projects and assignments as delegated by office leadership. Ensure all functions are handled in accordance with regulatory compliance. Business Management Manage the administration of claims in compliance with corporate claim settlement policies and standards and statutory, regulatory and ethical requirements. Develop sound, effective and mutually supportive business relationships with key stakeholders to enhance claims initiatives, service capabilities and customer needs. KEY COMPETENCIES: Leadership Customer Focus Business Knowledge and Decision Making Drive for Results Teamwork and Relationships