Customer Service Representative - Patient Care/Respiratory Services/Medical Equipment

Description:
Join the Leader in the Home Healthcare Industry!
Let us be Your Road to Success
Rotech Healthcare Inc. is seeking a dedicated Customer
Service Representative who wants to be part of a company
that makes a difference in patients' lives. In this
role, you will be responsible for performing all tasks
and communication related to the intake of patient
information concerning the service of durable medical
equipment and respiratory service and supplies.
Job Responsibilities:
* Communicates with patients/clients and referral
sources both verbally and in writing to ensure
patient/client questions and concerns are processed
in a timely manner
* Coordinates all patient information, processes
paperwork, including preparation of file for Billing
Department, and completes batch reports for UPS
deliveries
* Complies with all applicable company policies and
procedures to meet JCAHO and company standards
* Processes paperwork-confirms tickets, inputs new
patient set-ups, and assembles charts
* Completes SOPs/CMNs and documents on tracking log
* Verifies Medicare, Medicaid, and private insurance
coverage information
* Clears previous day s route and checks all paperwork
for accuracy and completeness
* Prepares deposit for location on a weekly basis
* Maintains referral log
* Provides service for all retail/walk-in equipment
requests
Requirements:
* High school diploma or GED equivalent
* Employment is contingent upon a drug screening test
and background investigation
* Experience in medical field and administrative
record management
Competencies:
* Knowledge of Medical terminology
* Knowledge of medical billing practices
* Knowledge of billing reimbursement
* Knowledge of insurance policies and requirements
* Strong customer service experience
Benefits:
* Competitive Compensation
* Career Path and Management opportunities
* Health and wellness benefits to include medical,
dental, prescription and vision plans, short term
and long term disability, supplemental life
insurance and flexible spending accounts
* Employee Assistance program
* PTO and paid holidays
* 401K with company match
* Bonus'
* Employee Discounts
* Employee Referral program
* Employee Recognition program
Make the right move, Contact us today! This application
process will take approximately 15-20 minutes to
complete. The hiring manager will review your resume and
contact you if your qualifications match our needs. We
appreciate your interest in Rotech Healthcare Inc.
EOE/AA/MFDV
Rotech Healthcare Inc. recruits, employs, trains,
promotes, transfers, separates from employment and
compensates employees without regard to membership in,
association with, or perception of race, color, age,
gender, religion, creed, national origin, ancestry,
citizenship, marital status, veteran status, sexual
orientation, physical or mental disability, pregnancy or
any other personal characteristic protected by
applicable federal, state and local laws governing
nondiscrimination in employment in each locality where
Rotech has employees.