Bilingual Technical/Support Spanish/Portuguese/English

Bilingual Technical/Support Spanish/Portuguese/English Posted on:06/18/12 Job Number: 300269 9711 20 303039 Add to Cart Email to a Friend Location: Sammamish, WA Description: Voltcurrently has a position open for a Bilingual Technical/Support Specialist who is fluent in Spanish/Portuguese and English. (Both Spanish and Portuguese would be preferred). This role needs someone with great customer service skills and will be responsible for handling customer issues. Job Responsibilities: * Provide last line of support for Billing Claims that have been escalated from T1. * Work closely with other groups to make sure all refunds are processing. * Process token replacements and initiate refunds or credits. * Takes personal accountability for all cases assigned and sees them through to completion. * Updating CAP SR and PS bugs with updated information that can be provided to the customer. * Clearly understanding the details of the customer's particular issue and processing it accordingly. * The ability to maintain multiple different data tracking spreadsheets. * Work closely with the Team Lead and Sr. Agents to continually maintain a balance of queue health. * Maintain 24 hour SLA on all cases owned. * Maintain quality cases with minimal errors. * Coordinate with team members to determine how the team can streamline the current processes used within the team. * Communicate as needed with the Supportability Program Managers to find resolutions to broken processes. * Daily monitor escalation queues and product studio bugs for SLA compliance. * Constantly communicate with Sr. Agents and the Team Lead to identify trends and emerging issues. * Attend all required meetings and always be prepared to contribute new ideas and theories. * Complete special projects assigned on time, to given specifications and as accurately as possible. This is an estimated 12+ month Contingent/Temporary position located in Sammamish, WA and offered through Volt Technical Resources also located in Redmond, WA. We are among the largest IT staffing companies in the US for contingent/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest. Requirements: Bilingual Technical/Support Qualifications: * Fluent in English, Spanish and Portuguese. (Both Spanish and Portuguese are preferred along with English). * Working knowledge of Product Studio and CAP is recommended, but not required. * Extensive working knowledge of the Microsoft Office Suite is required (45+ WPM). * Extensive knowledge of Xbox 360 and the Xbox LIVE Service is highly recommended, but not required.Soft Skills: * Customer Support / Advocacy experience is recommended, but not required. Customer advocate who displays the following behaviors / traits: respectful, empathetic, passionate, transparent, curious and prepared. * Great problem solving and research skills. * Portrays strong listening, written and verbal skills. * An Analytical Thinker who can solve complex problems and clearly explain the solution they have arrived at. * Strong organizational skills with an acute attention to detail. * Ability to deliver a hard message to a customer if the resolution dictates. How to Apply:Please email your resume to Volt at:redmond0217@volt.comand reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you:300269 9711 20 303039 Bilingual Technical/Support Spanish/Portuguese/Englishand include the website name where you saw this posting listed. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you.Volthas a talented and optimistic staffing team focused on the quality of your career. Volthas over 60 years of staffing experience. We work with many of the Fortune 500 and 10 companies to provide workforce solutions. We offer many direct hire full time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re deployment assistance. Voltis a publicly owned Corporation with shares trading on the over the counter market: http://w.otcmarkets.com under the trading symbol "VISI". To learn more aboutVolt, please visit:http://w.volt.comand to see more of our job postings, please visit:http://jobs.volt.com Start here to see much more:http://volt.com/social Voltis an Equal Opportunity Employer. Type: Contingent/Temporary Duration: 365+ Days Payrate: DOE Contact: Volt Computer Services 11601 Willows Rd., NE, Ste. 200 Redmond, WA 98052 Phone: 800/253 9605 Fax: 425/702 0415 redmond0217@volt.comIndustries: Media / Publishing Business Services