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Answering Service Operator Job Description

Summary

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

Primary responsibilities

  • Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.
  • Greet customers warmly and ask how to help.
  • Transfer calls.
  • Relay verbal messages.
  • Record and deliver messages.
  • Call the appropriate person requested by caller.
  • Page individuals and inform them of message.
  • Refer caller to emergency numbers if necessary.
  • Date stamp time of call and record in computer system.
  • File messages.
  • Operate cord or cordless switchboard.
  • Operate intercom, two-way radio, or public address.
  • Arrange conference call.
  • Schedule or cancel appointments.
  • Answer caller's questions.
  • Accept orders.
  • Monitor alarm systems.
  • Proofread messages and sort mail.
  • Perform other clerical duties as necessary.

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