Answering Service Operator

Job Summary

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

Primary responsibilities

  • Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.
  • Greet customers warmly and ask how to help.
  • Transfer calls.
  • Relay verbal messages.
  • Record and deliver messages.
  • Call the appropriate person requested by caller.
  • Page individuals and inform them of message.
  • Refer caller to emergency numbers if necessary.
  • Date stamp time of call and record in computer system.
  • File messages.
  • Operate cord or cordless switchboard.
  • Operate intercom, two-way radio, or public address.
  • Arrange conference call.
  • Schedule or cancel appointments.
  • Answer caller's questions.
  • Accept orders.
  • Monitor alarm systems.
  • Proofread messages and sort mail.
  • Perform other clerical duties as necessary.

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