Customer Service Manager Job Description
- Investigate customer's problems and find solutions.
- Communicate with customers via phone, email, or letter.
- Hire, train, and terminate customer service agents.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Resolve complaints and order issues.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.
- Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Train agents on how to adequately address problem over the phone or how to write correspondence.
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
Job Description The Director, Customer Service has overall responsibility for the strategic and operational performance of the Customer Service Area. Ensures quality results in ...
Magid Glove & Safety is America’s leading manufacturer, importer, distributor and direct supplier of hand protection, protective clothing, first aid, and personal protective equipm...
The Client Services Manager (CSM) will meet and exceed a monthly sales quota by growing revenue from the existing customer base and will help minimize customer churn through active...