IT Analyst

Cisco seeks an IT Analyst to work with teams in identifying key business needs and making recommendations for addressing them. This role requires a strong ability to create actionable information out of raw data, as well as the ability to work and communicate effectively with cross-functional teams. This is a great opportunity for someone who can 'create meaning out of the unknown.' You will have a chance to apply your skills in a challenging role, helping to foster innovation to meet the demands of a constantly evolving business environment.
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* RESPONSIBILITIES
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* Business-to-ITfor detailed job profile and specific grade/level expectations see:
http:
//wwwin.cisco.com/it/hr/development/profiles/an_index.shtml
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* RESPONSIBILITIES
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* Business-to-IT- Apply Understanding of Client/Cisco Business (e.g., leverage best practices, advocate client position)- Contextualize Impacts (e.g., identify implications of problems/issues/events on business processes)- Identify Opportunities for Improvement (e.g., optimization, proactively, innovation) Communication- Build Client Relations (e.g., establish productive and reciprocal relationships, manage stakeholders)- Maintain Client and Team Communications (e.g., facilitate information sharing, advocate client positions, leverage team)- Educate Client and Ensure Compliance (e.g., PLC, best practices, etc.)Core Expertise- Manage Cases (e.g., application and service support, issue resolution)- QA Testing (e.g., validate and audit design, ensure products meet requirements)- Translate Objectives to Strategy (e.g., create scenarios/solutions, provide expert advice, contribute to portfolio alignment)Leadership- Mentor Others (e.g., share knowledge and expertise with others)- Manage PLC Process (e.g., provide investment data, gather info, analyze needs, etc )
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* OUTPUTS
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* Strategic- Business Partnership (e.g., client buy-in and consulting-shared expertise)Core (to role)- Conceptual Design Doc- Current State Analysis (e.g., data flow diagrams, business problem statements, cost-benefit analysis, and business process flow diagrams)- Solution Proposal (e.g., FRD, mock-ups, needs analysis, conceptual design doc, business process flow diagrams, cost-benefit analysis, and business impact analysis)- Resolved Application and Service Support IssuesFoundational- Meeting Documentation (e.g., action/to-do lists, meeting agendas, and meeting minutes)- PLC Documentation (e.g., use-cases, business cases, conceptual design doc, IT value cases, risk analysis, stakeholder analysis, test plans, and testing results)- Status and Tracking Documentation (e.g., progress reports, team updates, status requests, and resolved issues lists)
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* METRICS
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* Client/Business Impact- Degree of Solution Alignment to Client Needs (e.g., number of iterations to concept commit and number of iterations to execute commit)- Degree of Business Productivity/Profitability Gain (e.g., realized ROI, avoided application and service issues, scalability of solution, creativity/innovation, speed to solution, and time to case resolution)- Amount of Client Adoption of Solution (e.g., application hit rates and service utilization) - Utilization of Expertise (e.g., unsolicited number of requests for expert consultation and integration/inclusion in client team)Internal (IT) Core- Satisfaction (e.g., case satisfaction, project satisfaction, partner of choice, integration/inclusion in client team, and timeliness of communication)- Compliance with PLC (e.g., meeting concept commit, execute commit, design review, and readiness review, conducting post-mortems, and number of process exceptions)- Degree of Standardization of Solution (e.g., alignment to Cisco standards includes number of technology exceptions )- Quality of Design (e.g., number of design flaws identified in testing, scalability of solutions, creativity/innovation, best in class solutions, and number of cases reported/assigned)Typically requires BS or equivalent + 4-6 yrs related IT exp. MS or MBA desired.
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* SKILLS - ROLE CRITICAL
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* Analysis Expertise- IT Translation- Data Analysis - Design Concepts - IT Analysis/ Analytical Thinking- Process Knowledge Client-facing- Client Management- Business Acumen- Cross Functional Influence - Internal Consulting and Partnering IT Best Practice- Enterprise Perspective- Investment Management - Functional Innovation
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* SKILLS - FOUNDATIONAL
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* Communication- Business Networking- Interpersonal Communication- Conflict Management - Negotiation- Facilitation - Presentation and Demonstration - Time and Productivity - Written Communication Planning- Project Management - Quality Management - Risk Management
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* SKILLS ROLE SPECIFIC
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* - Analyst experience implementing and enhancing Oracle Applications 11i, including Order Management, Service Contracts and Install Base- Knowledge of software subscription business model and software licensing preferred.