Help Desk Specialist Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
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Apr. 10, 2012 Emergint Technologies Inc Atlanta, GA, US
Bi-lingual Helpdesk Support Analyst Emergint Technologies is seeking a part time, bi-lingual (Spanish and English) Helpdesk Sup...
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May. 19, 2012 Superior Technical Resources Buffalo, NY, US
Superior Technical Resources is hiring a Help Desk Support Specialist for a global manufacturing company located downtown (free pa...
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May. 24, 2012 The University of Chicago Campus - Hyde Park, IL, US
Help Desk Specialist: Under general direction of the Supervisor, Help Desk, Process and Vendor Maintenance, serves as the initial...
