Export Customer Service Supervisor

Job Description: SUMMARY The Export Customer Service Supervisor is responsible for leading the Customer Service Team while ensuring operational excellence, high productivity and customer satisfaction. This role will be second in command to the Export Customer Service Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES Directs the work of staff ensuring timely and accurate processing of documentation Provides input in the hiring process, discipline, reward or discharge of employees Responsible for customer satisfaction and customer retention by implementing effective service capabilities Responsible for compliance within U.S. customs, TSA, IMDG, IATA and FMC regulations. Responsible for general compliance with all trading countries/partners (Rules & Documentation) Responsible for training new hires Ensures that information between customer service, document processing group, and customers flows efficiently and accurately Evaluates staff performance on a regular basis Holds regular meetings with staff to discuss problems, issues, ideas for improvement Assists the day-to-day operations of the export department to ensure that customer requirements are met Performs other duties as assigned by management Job Requirements: DESIRED ATTRIBUTES Ability to effectively manage other individuals. Ability to train, set priorities, and instruct others on how to perform tasks. Excellent interpersonal and communication skills. Ability to operate in global environment. Self managing and proactive. Ability to work in a team environment. Strong written and verbal communication skills. Keywords: Retail, Aviation / Air Freight, Customer Service, Freight Agent/Broker, Freight Forwarding, Import / Export, International Logistics