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Information Clerk Job Description

Summary

Responsible for responding to inquiries by gathering appropriate information. Retrieves files, makes phone calls, or searches databases to obtain most accurate response.

Primary responsibilities

  • Handle inquiries from outside parties.
  • Respond to inquiries by obtaining as much information as possible and finding solutions.
  • Provide people with location of departments, offices, and employees within organization.
  • Answer questions about company officials.
  • Keep meticulous records.
  • Answer phones and route calls.
  • Provide information at a hotel concerning fitness rooms, laundry, check out time, and other need-to-know items.
  • Help customer locate store merchandise.
  • Answer questions about company policies such as refunds.
  • Operate telephone switchboard.
  • Take messages and schedule appointments.
  • Pay invoices, work with balance sheets, and handle expense reports.
  • Schedule meetings.
  • Proofread and transcribe information.
  • Perform data entry.
  • Greet people and provide refreshments.
  • Resolve customer complaints.
  • File and maintain records management database.
  • Scan documents into computers.
  • Collect, sort, distribute and prepare mail, messages and courier deliveries.
  • Take orders for merchandise.
  • Take care of plants and maintain cleanliness of reception area.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.

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