Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.

Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.
The Exec-U-Care (EUC) Account Coordinator is responsible for all aspects of a client's account from inception and managing the plan administration through termination. These responsibilities include, but are not limited to, new business setup, posting of financials, billing, customer service, and claims adjudication. Duties are segregated due to compliance controls. To fulfill this role, the account coordinator will:
- Perform claim adjudication for medical, dental, prescription, and vision claims in accordance with plan provisions, regulatory requirements, procedural requirements, and quality requirements.
- Review and adjudicate complex claims requiring research, additional information, rework, and medical necessity review.
- Process all enrollment forms, eligibility changes, and client changes.
- Produce monthly billing statements and reports.
- Post all payments received.
- Provide customer service to plan participants via requests received by email, fax, or written correspondence. Research inquiries and respond to clients within required turnaround times.
- Provide customer service to plan participants via incoming telephone calls. Research inquiries and respond to callers within required turnaround times.

- Minimum high school diploma or GED. 2 or 4 year college degree preferred.
- Customer service skills and logical thinking skills as well as the ability to prioritize and make independent judgments. Working knowledge of employee benefit plans would be desirable but not required.
- Ability to identify and resolve problems.
- Demonstrated experience with internet, Outlook, word processing, and spreadsheets.
- Must be able to multi-task using multiple applications.
- Superior customer service, written and verbal communication skills.
- Ability to handle difficult calls and defuse problems.
- Ability to prioritize and handle multiple tasks in a demanding work environment.
- Excellent interpersonal skills are required with the ability to work independently and on a team. Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.