$28,500 Customer Service Representative needed right away!
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POST DATE 9/12/2016
END DATE 10/23/2016
Saint Paul, MN
JOB DESCRIPTIONThis is a great role for someone who thrives on being on the positive side every day. A successful Minnesota company is seeking a goal-driven customer service representative. This is a dynamic workplace, and the right candidate will provide 5-star customer service. If you have a knack for making people feel well-served and cared for no matter what the issue, this is the right path for you!
Representatives apply customer service and problem solving skills to provide the highest level of service. Attention to detail and appropriate business knowledge is utilized when placing an order, answering inbound phone lines, addressing emails, or providing follow up. Responsibilities may vary as directed by the Team Lead, Assistant Operations Manager, or based on the team responsibilities.
? Ensure all appropriate business line procedures and guidelines are followed throughout the life of the order.
? Make outbound phone calls to vendors to obtain order placement, status updates, or provide additional information for appraisal orders.
? Take inbound phone calls from various phone queues, and answer vendors/clients questions and concerns.
? Provide prompt customer service to clients by acting on communications received and resolve issues within orders.
? Document all communications in internal order notes in a compliant manner with Operation?s procedures.
? Ensure all escalations are handled through completion and the client is updated with resolution or status.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
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