25736 NGEN USMC- Enterprise Service Desk Specialist Mid

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POST DATE 9/12/2016
END DATE 10/10/2016

Tec-Masters, Inc. New Orleans, LA

Company
Tec-Masters, Inc.
Job Classification
Full Time
Company Ref #
9c19612c1
AJE Ref #
576156320
Location
New Orleans, LA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Job Description:

MUST BE US CITIZEN Position Description Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. One (1) year experience in IT required including at least one (1) year of customer service experience in IT. Education Level: High school Diploma or General Equivalency Diploma (GED) 8570 Requirement: Information Assurance Technician (IAT) Level II Security Clearance: Secret - SSBI Experience: 1 year

Company Description:

Tec-Masters, Inc. (TMI) has a robust benefits package for full time employees. TMI offers Healthcare, dental, vision, and basic life insurance to full time employees. We also offer long term and short term disability, supplemental life insurance, supplemental health care, and a Flexible Spending Account. We provide a 401(K) Plan and a Safe Harbor Match. Full time employees are provided 11 Paid Holidays, 120 hours to use for Vacation/Sick/Personnel Business, and tuition assistance of $3,500 per year.

TMI is a certified ISO-9001:2008, Capability Maturity Model Integration (CMMI) Level 3 appraised, and Six Sigma certified minority owned Small Disadvantaged Business (SDB). Founded in 1988, TMI has provided innovative, robust, and unsurpassed dedication to training, training development, analysis, experimentation, IT, engineering, logistics support, multimedia, and management services to our client base. TMI is headquartered in Huntsville, Alabama with major offices in Lawton, OK; Orlando, FL; Atlanta, GA; and Washington, DC.