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A/V Technician

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POST DATE 9/15/2016
END DATE 11/6/2016

Cushman & Wakefield, Inc. Warwick, RI

Company
Cushman & Wakefield, Inc.
Job Classification
Full Time
Company Ref #
R8940-1528
AJE Ref #
576178268
Location
Warwick, RI
Job Type
Regular

JOB DESCRIPTION

APPLY
Job Title

A/V Technician

Job Description Summary

To support the Audio Visual Manager in overseeing all of the Audio Visual services for the Conference Center. The AV Tech will ensure that all Audio Visual requirements requested by clients are met. The AV Tech will also provide any technical assistance to the customer as required.

Job Description



KEY JOB DUTIES:



* Maintain positive customer relationships and ensure timely response to all inquires regarding audio visual needs.



* Responsible for reviewing customer requests from the BEO's and providing equipment/assistance at the time and place necessary. Knowledge of the property management system to pull the AV reports and to input information into BEOs is required. Since you are the technical expert, you will need to handle all Audio Visual requests and designate a course of action for each request.



* Review operation of equipment with customer and ensure that the customer is comfortable with its operation.



* Provide technical assistance for all meetings and customers that require tech services for their events.



* Offer assistance in operation of equipment and help solve problems if customer is unsure of requirements. (i.e. recommending LCD projection instead of overhead).



* Educate the staff and customers on the basics of all AV equipment in the facility.



* Responsible for assisting in the early morning opening of the facility, checking all sets and working with the conference planner to ensure all guest are greeted and are comfortable with the meeting room setup and facility capabilities.



* Responsible for working directly with the Conference Services Manager in creating set up and Audio Visual guides detailing the specific meeting room changes. This daily responsibility is imperative to ensure the accuracy in facilitating all client requests.



* Responsible for maintaining a checklist of meeting room standards and maintaining the accuracy of meeting room standards.



* Act as liaison between the AM and PM shifts and make sure the PM shift has the proper information to do the sets correctly.



* Responsible for organizing and assisting with the set up all conference rooms per the BEO requirements. Must test all equipment prior to the facilitator's/trainer's arrival. If we do not have the proper equipment to satisfy all of our customers needs on a particular day, be prepared early enough to make other arrangements so that we can satisfy all our customers needs.



* Wear a pager or radio at all times so that you can be located if needs arise for a customer.



* Maintain the entire Audio Visual inventory on site and submit quarterly reports to the Operations Manager on usage, breakage, etc. Responsible for keeping all the A/V storerooms organized and well managed.



* Responsible for maintaining pars on all AV supplies and submitting requests for purchases to the Audio Visual Manage. These supplies include: flipchart paper, bulbs, batteries, video and audiotapes etc.



* Assist the Conference Services department with set ups, break downs and any other areas where they may need assistance in an effort towards total guest satisfaction.



* Create & maintain a library for videotapes, CD's, cassettes and slides. Educate planners and staff on library contents.



* Adhere to all FLIK International policies and procedures as set forth in the employee handbook.



* Report to work as scheduled in uniform with name badge worn properly.



KEY COMPETENCIES:



* Ability to interact with customers in a professional and pleasant manner on a daily basis.



* Ability to manage and mentor a diverse work force.



* Extensive knowledge of Audio Visual Equipment and Routine Maintenance.



* Advanced typing and knowledge of Microsoft Office, to include: PowerPoint, Excel, Word, Outlook Mail & Schedule, and the Internet.



* Excellent organizational and administrative skills with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.



* Knowledge of all fax, message, and mail procedures in order to service our potential, past, and/or present guests.



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.