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POST DATE 9/8/2016
END DATE 11/1/2016

Brigham & Women's Hospital(BWH) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



Brigham and Womens Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Womens Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence. All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self Management: Accountability, professionalism and commitment to growth and development

Organization: A commitment to quality, service and exceptional performance

Meeting these expectations is key to the success of your department and the organization.


Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.

Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.

Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department.

Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material.

Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process.

Perform transcription of dictated physician notes.

Assist with training and orienting staff as needed.

Provide cross coverage as needed.

Assist with special projects as directed.

Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Perform other duties, as assigned.

BWH Behavioral Competencies:

1. People: Focus on serving the community through collaboration and respect

Inclusiveness : Maintain an environment where individuals value and respect differences in all situations. Stand firm against intolerance and bias to create a welcoming environment and respect all individuals regardless of race, gender identity, ethnicity, language, sexual orientation, age, physical or mental ability, religion, socio-economic status, or national origin.

Work effectively with others who have diverse perspectives, talents, roles, backgrounds and/or styles

Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments

Be professional when approached about behaviors that might be perceived as disrespectful

Open Communication: The ability to effectively articulate and receive information in a clear, concise and timely manner.

Practice active listening skills

Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles

Ensure that information is shared in a clear, accurate, and timely manner using the appropriate communication method for your audience

Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication

Building Collaborative Relationships: Identifying opportunities and taking action to build relationships between ones area and other areas, teams, departments, units, or organizations to help achieve organizational goals.

Take initiative to support others and build productive relationships that will lead to a cohesive workplace

Interact effectively with other team members, departments and customers to accomplish organizational goals

Organizational Awareness: Understand how ones own work affects the organization as a whole and demonstrate a commitment to the organizational goals.

Support and respect BWHs mission, vision, values and history

Understand and recognize how your individual role and department impacts the organization

2. Self Management: Accountability, professionalism and commitment to growth and development

Embracing Change: Demonstrate adaptability and openness to organizational changes needed to improve effectiveness and goals.

Support and positively participate in organizational and/or job specific changes

Initiate appropriate action when change is needed

Be flexible and open to new ideas

Adapt to shifting priorities

Learning Oriented: Predisposed to pursue learning opportunities even outside own comfort zone, one stays abreast of new tools and methods, rising to add value and build challenge in current assignments.

Demonstrate openness to learning from successes and failures

Recognize and participate in learning opportunities

Seek and share best practices

Professionalism: Practice respect for self and others, and adhere to BWH standards, policies, and procedures at all times.

Adhere to BWHs Code of Conduct, Guide to Ethical Standards, policies and procedures

Align behavior with the organizational mission and values

Practice respect in accordance to the BWH standards

Demonstrate responsibility, reliability, and trustworthiness

3. Organization: A commitment to quality, service and exceptional performance

Quality and Safety Focus: Responsible for meeting standards of performance or outcomes in a safe manner while avoiding risks.

Align job performance with quality and safety standards (e.g. The Joint Commission, BWH and department specific standards)

Adhere to established policies and procedures

Take action to prevent errors

Identify and report adverse events, errors and incidents

Efficiency and Performance Improvement: Systematic approach to improve performance by eliminating waste, non-value added activities and variability in processes.

Participate in process and performance improvement by identifying, analyzing, and enhancing existing processes to achieve better outcomes

Maximize available resources to achieve performance measures, reduce waste, rework, and work-arounds consistent with ones role

Problem Solving: Able to gather appropriate data and diagnose the cause of the problem before taking action, and if necessary develop alternative courses of action.

Recognize actual and potential problems and take appropriate action towards a solution

Offer assistance, as needed, when a potential problem situation is observed

Use good judgment to keep manager informed of problems or issues, following department practice

Service Excellence: Focusing ones efforts towards anticipating, meeting and exceeding the expressed and unexpressed needs or expectations of internal and external customers.

Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors:

Engage with positive greetings and active listening

Empathize by expressing understanding

Educate throughout the information exchange

Enlist thoughts and ideas from others

4. General/Administrative Support:

Information Gathering: Identify and seek information needed to clarify a situation. Ask questions to discover the facts.

Identify specific information needed to clarify a situation or to make a decision.

Probe skillfully to get at the facts


Level of education required:

Minimum of a high school diploma or GED.

Work experience required:

Minimum two years applicable work experience required.

Some additional training in office systems or other post high school education preferred.


Technical skills required:

Knowledge of practice operations and standards.

Understanding of procedures including filing,