Summary: The Urban Health Institute s administrative coordinator will manage the flow of patients, providers, staff, and visitors through the Cooper Advanced Care Center's multipurpose and administrative suites. He/she is responsible for the efficient daily operations for the Institute and works closely with physicians, management team, and staff to meet operational goals.
Responsible for environment of care in assigned space including Joint Commission and emergency preparedness, protection of PHI and HIPPA compliance, supply inventory & ordering, and facilities requests.
Serve as UHI operations ambassador for special programs and population health initiatives including Addiction Medicine, Group Medical Visits, and Hospital Discharge Clinic; communicate accurate messaging about programs and schedule patients per program protocols when appropriate; ensure space is prepared appropriately for programmatic work.
Chief problem solver for assigned clinics to include staff schedules, space allocation, and throughput management. Use data and reports to inform responses and protocol development in collaboration with team leaders.
Attend and contribute to institute operations meetings representing assigned programs and clinics to ensure proper resource allocation and administrative attention. Solicit feedback and input from practice staff and providers.
Perform routine office duties including answering the telephone, word processing, scheduling meetings, maintaining office supplies, copying, faxing and preparing and processing invoices for approval.
A strong customer service ethic and good organizational and communications skills a must.
Discretion and judgment is required when screening important visitors and telephone calls, relaying confidential information and planning and organizing workload.
This position includes interacting with all levels of management and staff.
Performs special projects and supervision of employees as assigned.
Scheduled Days / Hours: M-F; Education:ASSOCIATE Required
High school diploma; Associate's degree or technical training degree required
Excellent oral and written communication skills, computer literate and have a good working knowledge of Microsoft Word, Access, PowerPoint and Excel; EPIC, IDX/ Flowcast, Navinet, Passport
2+ years of health care administration or direct patient care in outpatient setting (required)
Some experience with population health initiatives preferred
Required License/Certifications/ Registration:
Bilingual (Spanish) required; current clinical certification or license (ex NJ LPN or CMA)
Interest in new models of healthcare delivery; commitment to serving vulnerable patient populations
Creative problem solving and process improvement approach is a must
Cooper University Health Care is an equal employment opportunity employer and does not discriminate on the basis of gender, race, age, religion, physical or mental disability, marital status, Veteran status, national origin, or any other category protected by federal or state law.