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POST DATE 9/14/2016
END DATE 10/15/2016

Brigham & Women's Hospital(BWH) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Masters Degree



Directs all managerial aspects of the Division of Trauma, Burn, Surgical Critical Care, and Emergency General Surgery. Responsible for clinic and patient care delivery system activities of the division. This also includes administrative, financial and research management, ambulatory and clinical operations, human resource management, quality assurance, and resource allocation.


Faculty: 14

Professional Staff: 6 PAs, 2 Nurse Program Managers, 1 Registered Dietitian

Support Staff: 16 (adm assts, practice assts, coordinators, data mgrs, office assts, students)

Practice Locations: 3 (BWH, Faulkner, South Shore)

Clinical Surgical Programs:

Trauma, Burn, Surgical Critical Care, Emergency General Surgery, and Metabolic Support Service

Procedural Cases FY15 1600

Clinic Visits FY15 2100

Charges FY15 Burns & Trauma $8,628,305

SICU $3,181,310

MSS $894,194

Receipts FY15 Burns & Trauma $2,749,944

SICU $1,244,444

MSS $192,145



1. Provide oversight for all clinical operations. Provide support to outpatient clinic staff on staffing, budgeting and logistical issues. Work with clinic staff to provide an environment conducive to positive customer service.

2. Prepare annual budgets for each cost center in the Division. Manage and provide oversight on divisional expenses and identify budget variances. Prepare and present plan to address budget variances to physician leadership.

3. Provide all the necessary administrative support for all American College of Surgeons (ACS) site visits. Trauma Center and Burn Center have reverification site visits every three years.

4. Responsible for the Divisions revenue cycle management process. Will work with BWPO-Surgery staff and the Billing Vendor, McKesson, to ensure that the Divisions billing is completed timely and accurately. Run and analyze POLR reports monthly and identify any trends necessitating follow-up action. Actively engage in the billing process by communicating with divisional staff, the BWPO and McKesson to facilitate consistent and ongoing improvement.

5. Manage all day-to-day operational activities including resolution of personnel and delivery system problems. Develop and implement resolutions of complex problems between support staff within the Divisions. Monitor general divisional morale and job satisfaction and troubleshoot potential problems.

6. In conjunction with BWH programs and initiatives, stress and focus on customer service to future enhance the patient experience. Provide employees with training and regular feedback to embrace customer service principals.

7. Represent the Division internally and externally at meetings, conferences, etc. Relay all necessary hospital and foundation correspondence to appropriate people within and outside the division. Serve as a resource to both physicians and staff regarding hospital policy and practice management issues. Refer matters to others as action items when appropriate.

8. Assist with managed care, global fees, other insurance and referral contracting activities and work collaboratively with Executive Administrator and Billing and Compliance Manager.

9. Facilitate and lead the Division business and strategic planning process. Identify business opportunities and collaborate with all shareholders to prepare and implement the business planning process.

10. Meet regularly with supervisory staff and physicians to plan and regularly review succession planning for all administrative and clinical support staff positions in the Division to ensure effective and efficient transitions for all positions.

11. Assist Executive Administrator and Division Chief in the planning, allocation, negotiation and operation of administrative and clinical space, which constitutes locations on and off campus. This involves coordinating the divisions planning process, analyzing utilization and needs assessments, addressing safety and security issues, researching and making recommendations for procuring equipment, determining timetables, monitoring the new construction/renovation processes and support staff hiring. Develop protocols for hiring staff, which includes standard level training and appropriate orientations.

12. Management of all information systems needs for the Division, which includes the implementation and utilization of Epic and other necessary software. Provide training for all staff and faculty.

13. Responsible for quality assurance which includes compliance with all quality standards and guidelines for clinical research operations and ensuring that the Division is in compliance with JCAHO, federal and state guidelines.

14. Collaborate with the Division Chief and Executive Administrator in the development of short and long range planning for all Divisions, as well as the ASBII-3 Surgical Ambulatory floor and off-site locations.

15. Manage the oversight and monitoring of the purchasing of supplies and equipment within the Division and the Clinic at BWH, initiating cost-containment measures.

16. Organize, craft, and oversee the monthly physician on-call schedules, assist in resolving conflicts as they arise, and communicate schedule changes to appropriate parties in a timely manner.


1. Manage, along with Division Chiefs office, income and expense budgets and identify strategies for maximizing income and decreasing costs. Management of these funds includes analysis of financial reports for viewing by physicians and development and implementation of strategies to maintain/improve performance.

2. Ensure the accuracy and timeliness of the professional billing of surgical services (ambulatory, procedures, and inpatient services), including demographic and insurance information.

3. Oversee monthly activity reports and create executive summaries for Executive Administrator and the Division Chief. This includes projections and recommendations on how to maximize growth, budget and financial comparisons, variance explanations, and monthly accounts receivable/reimbursement analysis and management.

4. Conduct financial and operational forecasting and modeling for existing and new programs and services.

5. Conduct periodic review of Divisions financial status, which includes review and development of proposals and plans for new programs, financial impact studies for both the hospital and practice.

6. Identify cost reduction opportunities and revenue enhancement opportunities within the practice. Authorize operational expenditures of funds from BWPO/BWH accounts for the division.

7. Act as liaison to BWPO/Surgery staff on any referral/billing issues and establish audit systems to develop and track processes.

8. Ensure activities involving non-professional payroll are completed for employees in each of the Divisions, which includes mandatory