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APeX PEAK Educator/Coach - Ambulatory PEAK Initiative (CLIN APPLICATIONS PROFL 2)

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POST DATE 9/15/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Job Title

APeX PEAK Educator/Coach - Ambulatory PEAK Initiative (CLIN APPLICATIONS PROFL 2)

Job ID


Job Code


Job Family

Finance & I.T.



Weekly Hours

40 ; 100%

Appointment Type



Ambulatory PEAK Initiative


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Job Summary

Clinical Systems is responsible for all aspects of the Electronic Health Record (APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The ApeX-PEAK Educator/Coach will work in collaboration with the APeX application teams, clinical/business operations and Educator/Coachs to develop training to provide 1:1 training support and In-Services/classes to departments and services to help efficiency and streamline workflows. Provides excellent customer service to end users, tracks issues and follows-up as appropriate. Educator/Coachs will work in multiple locations including UCSF Medical Center locations, Benioff Children s Hospitals-Oakland and San Francisco, UCSF campus, and community connect partners.

Inherent with these key responsibilities is the ability to juggle multiple competing tasks and meet any imposed deadlines. As training will be role based, it is essential that the ApeX-PEAK Educator/Coach have experience with or the ability to fully grasp workflows, policies/procedures that are clinically, procedural and/or administrative in nature to create operationally focused curriculum/scenarios.

Required Qualifications

* Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation

* Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems

* Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff

* Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner

* Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner

* Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training


* Epic certification completed within six months of start date

Living Pride Standards

The flexibility to orient and work at all UCSF Medical Center locations is required.

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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