ASSISTANT SERVICE MANAGEMENT
Pep Boys - Littleton, CO
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Assistant Service Manager
Pep Boys is looking for qualified candidates to join our team as what we call SERVICE SALES MANAGERS. This is, in essence, an Assistant Service Manager role. The Service Sales Manager is responsible for supporting the day-to-day service operations of a store, delivering expected service sales results by ensuring in-store execution of programs and standards as serving as the Manager In Charge when the Service Manager is off duty.
-improving performance through a focus on the development of the service teams, providing on-going guidance, leadership and direction for assigned stores. Ensuring the execution of customer service standards and customer satisfaction programs.
-building customer loyalty by developing managers and store teams that exceed customer s expectations.
-Ensuring the achievement of sales, productivity and profitability.
-Managing and growing Fleet Maintenance accounts..
-Providing procedural guidance to ensure that stores comply with policies and procedures, security, safety, and environmental codes and ordinances.
This position is a great stepping stone into a Service Manager and even a Store General Manager role with Pep Boys!
The qualified candidate will have:
-3-5 years as a Service Advisor/Writer or Lead Shop Tech, with some supervisory experience in automotive service repair
-displaying strong people management and leadership skills
-excellent verbal and written communication
-sound business sense
-a comprehensive understanding of the service and retail industry
-completed two years of college or technical school program, or an equivalent combination of education and experience
-a current, valid driver s license issued in the state of residence.
-a background check and drug screen are also part of the selection process