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AV Technical Support Specialist

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POST DATE 8/31/2016
END DATE 10/29/2016

AVI SPL Westminster, CO

Westminster, CO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Tracking Code


Job Description

Essential Duties:

* Ensure AVI-SPL Accounts are receiving prompt and efficient technical support of ProAV and video conferencing solutions.

* Initiate escalation of customer issues to manufacturer if necessary. Serve as escalation point for other team members as needed.

* Work with customer and manufacturer to ensure any issues identified are satisfactorily worked to resolution.

* Answer customer phone calls and emails and document this activity in AVI-SPL CRM. Assist with the on-boarding of new customer sites.

* Provide client support to users in the operations and configuration of videoconferencing systems.

* This is not an entry-level or training position.

Required Skills

Knowledge, Skills and Abilities Required:

* Real commercial experience with commercial-grade Audio Visual equipment, products, and systems is required.

* Must have strong proficiency with video conferencing solutions from Cisco, Lifesize, Polycom, RADVISION, and Vidyo products

* Must have good expertise with ProAV solutions from: AMX, Crestron, Extron, Biamp, ClearOne, and others.

* Ability to think & work independently and meet necessary deadlines.

* Problem solving and trouble-shooting skills; creative thinking.

* Effective professional-level interaction with employees, customers and colleagues.

* PC proficient; Windows 7, MS Office; Excel, Outlook, Word.

* Must have a verifiable clean" background. We regularly work with highly secure locations and systems, so you will need to pass a rigorous background check.

EEO/AA/Disabled Veteran Protected

VEVRAA Employer

Required Experience

Striving for excellence in everything we do, AVI-SPL is committed to honoring these core values:

Character - Being honest and acting with integrity toward each other, our customers and ourselves.

Teamwork- Working together, through the good and the bad, toward a common goal, and being jointly responsible for exceeding customer expectations.

Knowledge - Continuously growing our business and technical expertise and sharing our knowledge for the benefit of others.

Responsibility - -Being accountable for getting the job done right and doing whatever it takes for the growth and success of our team and our customers.

Respect - Appreciating each person's value to the team and treating each other with courtesy and professionalism.

Job Location

Westminster, Colorado, United States

Position Type