Account Coordinator - Ready Logistics
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POST DATE 8/14/2016
END DATE 10/27/2016
Cox Corporate Services, Inc.
JOB DESCRIPTIONDescription Job Summary:
The Account Coordinator (AC) maintains a comprehensive working knowledge of all existing institutional client programs. AC s are responsible for ensuring the smooth operation of one or more programs by working through a sequence of daily operational tasks, monitoring the status of orders in various stages of the transportation process and ensuring timely resolution of all operational related issues while providing communication both verbal and electronic to clients regarding their current transportation needs. AC s will also work with all internal departments to ensure that all client needs are met.
Job Duties and Responsibilities:
Maintain a working knowledge of client functions from an operational perspective
Ensure that orders are listed according to standards determined by Ready and the client
Monitor daily processes and initiate escalation procedures for all program issues
Prioritize daily tasks and complete the tasks in an accurate and effective manner
Provide updates to clients on status of transport orders
Ensure timely resolution of client requests & issues using proper channels
Track all open requests & issues related to existing clients
Respond to inquiries and requests within the organization and to the client
Internally communicate issues and ideas as they relate to our operating system
Support supervisor requests for information, including research, investigation, reports, etc.
Act as a support role in absence of another Account Coordinator
Skills and Experience Required:
1-2 years account management experience
Able to manage multiple tasks in a fast-paced environment
Highly adaptable to process and system changes
Excellent organizational skills
Must be detail oriented with good judgment and problem solving skills
Effective time management
Strong knowledge of Microsoft Word, Excel, and Outlook
Exceptional verbal and written communication skills
Accurate typing and data entry skills
Demonstrate a stable employment history
Cox Automotive is a leader in vehicle remarketing services, digital marketing and software solutions for automotive dealers, manufacturers and consumers. Cox Automotive includes AutoTrader.com, Kelley Blue Book, Manheim and a host of other global businesses and brands. Headquartered in Atlanta, Cox Automotive employs nearly 24,000 employees in over 150 locations worldwide. We partner with more than 40,000 dealers and touch more than 67 percent of all car buyers in the U.S. with the most recognized brands in the industry. We unite more than 20 brands in this space, providing an end-to-end solution to transform the way the world buys, sells and owns cars.
Primary Location:US-AZ-Gilbert-1030 N Colorado St
Job Level:Individual Contributor