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POST DATE 9/2/2016
END DATE 10/14/2016
Bridgestreet Global Hospitality
JOB DESCRIPTIONBridgeStreet is a leading global hospitality company, providing an alternative to standard hotel accommodations with more than 50,000 apartments in over 60 countries. BridgeStreet's furnished residences, serviced apartments and suites are strategically situated in key metropolitan locales ideal for business and pleasure, combining the luxuries of spacious apartment living with the benefits of hotel amenities. With nightly and extended stay options.
Position Overview: The purpose of the Account Coordinator is to grow revenue. This will be accomplished by diligently assertively and aggressively engaging and furthering relationships with a list of accounts that will be assigned to the Coordinators. The list of 100-150 Accounts will all be companies that are doing business with BridgeStreet or have done in the recent past and the Account Coordinator will be tasked with making weekly contact via the telephone, and supported by email, to grow revenue by establishing and furthering the working relationship between each Account contact and BridgeStreet.
Works closely with Sales Managers and Reservation Specialist connected with each account.
Actively engage with key Account contacts on a regular schedule to build relationships.
Conduct detailed Account analysis to determine opportunities for additional revenue.
Establish and monitor Account performance metrics and take necessary action steps to ensure compliance.
Adhere to established company practices regarding productivity measurements and CRM data entry and integrity.
Identify industry trends that impact growth and development of your Accounts.
Understand current policies, practices, trends, technology within BridgeStreet to support implementing solutions for managing your Accounts.
Provide Account reporting monthly or quarterly as and if required.
Gather, analyze, and disseminate Account data to assist senior leadership with both opportunity and risk evaluation.
Manage Account within Business Rules and ensure the internal team follows all terms and conditions within rules and process flows.
Provide issue resolutions and minimize negative impact to client by coordinating with BridgeStreet internal customer service and resources.
Specific Knowledge, Skills and Ability Requirements
Customer focused approach.
Overwhelming sense of urgency and high energy levels.
Problem solving and multitasking capability.
Excellent verbal and telephone communication skills.
Excellent written presentation skills.
Self starter and discipline, able to work independently with minimal supervision.
Action oriented, and has the ability to handle issue resolution with both BridgeStreet internal team and Account contact in order to minimize frustration.
Proactively provide feedback to Senior Management to ensure client satisfaction.
Ability to access, understand and accurately input information into business intelligence systems. Specifically using Microsoft WORD, Excel, Outlook, PowerPoint and Tasks manager systems including but not limited to: Landslide CRM System, BSI proprietary reporting system, Oscar property management systems and Excel
Strong creativity/innovation skills.
Must be able to work independently as well as part of a team.
Commits to embracing and demonstrating all of the BridgeStreet Global Hospitality Teammate characteristics: Relentless in creating a lasting impression; Resourceful with your positive attitude; Reliable with your commitment and actions to name a few
Understands the impact of delivering the BridgeStreet Corporate Drivers: Service Excellence; Relationships; Leadership; and Growth
Acts as a role model within the Sales/Revenue Development Team, and to the BridgeStreet Team as a whole
Demonstrates passion and enthusiasm
Committed to upholding professional standards
Takes responsibility for own actions
Results-focused - understands what is important to the organization, other BridgeStreet Teammates and clients - is committed to achieving goals. Tenacious approach to delivery, quality of output and organization
Self-motivated and self-aware - recognizes own strengths and weaknesses and is committed to personal development
Has a sense of humor and fun.
The Company, through Passport to Your Success will assist in achieving the skill set required (via training and mentoring), thus enabling you to reach your full potential in line with your career aspirations.
Education: Degree from an accredited college or university is preferred
Travel (approx): Minimal Travel (less than 10%) other than to and from place of work
Number of Employees supervised (approx): 0