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Account Director

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POST DATE 9/6/2016
END DATE 10/19/2016

Cushman & Wakefield, Inc. Basking Ridge, NJ

Basking Ridge, NJ
AJE Ref #
Job Classification
Full Time
Job Type
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Job Title

Account Director

Job Description Summary

*The Account Director shall provide day-to-day leadership for this account, with services focused in Facilities Management and Project Management.

*Responsibilities include the overall delivery of the services as outlined in the MSA, meeting all client expectations while keeping ahead of the marketplace, meeting all financial performance criteria.

*Present written recommendations to clients including economic justifications, financial reports, and summarizing requisite analyses

*Involved in developing strategic plans, occupancy strategies and identifying cost savings opportunities for the client

*Responsible for preparing agendas and materials for client meetings and making written/oral presentations

*Responsible for the overall client relationship

*Prepare written proposals, policies and procedures manuals, operations manuals, and develop standard forms for the account

*Responsible for the profitability of assigned corporate account

Job Description

Duties & Responsibilities

The Account Director will manage, in conjunction with the representatives of each Service Line, the following general account functions:

* Work with the client at all levels to identify real estate needs and introduce appropriate C&W experts

* Manage a team that handles Project Management, Facilities Management and Lease Administration for assigned client portfolio

* Provide client's business units and management with all real estate portfolio data

* Drive the successful management of the account's KPIs and business metrics

* Generate standardized and ad hoc reporting; ensure accuracy of reports and client submittals

* Develops and fosters client relationships at all levels

* Establish management and control procedures to assure assigned real estate assignment comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budget limitations, and completion according to approved schedules

* Ensure compliance by subordinates with all internal reporting procedures pursuant to established policies for budget, procurement, planning activities, and contract administration

* Supervise and assign duties of all assigned staff; direct their work and evaluate performance

* Select and hire new staff as needed; and provides opportunities for training and development of staff

* Manage a team of sourcing professionals to deliver appropriate services and vendor management

Strategic Planning

* Conduct semi-annual meetings with Client including a representative from each Service provided to Client to establish objectives and business drivers for the next 6 months

* Develop programs that align each service to meet and achieve the agreed upon objectives

* Coordinate and integrate standardized strategic planning processes and outcomes across Service Lines that results in an integrated plan for Client approval and the enforcement of the Process Manuals for all Services under the terms of the Master Agreement to be updated annually

* Monitor and track Service Line deliverables for contract compliance with regards to strategic planning

* Future opportunities schedule for the next 12 months

* New initiatives, where applicable, to be rolled out the next year of the Master Agreement for all Services

* Integrate processes across services according to Client protocols

* Source, adopt and implement best practices that will benefit the client

Annual Budgeting & Forecasting

* Based on information made available to C&W, the Account Director will coordinate and consolidate the operating budget forecasts for all Services pursuant to the Master Agreement in conjunction with the representative from each Service Line. The Account Director will provide the budget forecasts in a timely manner.

* Major role in developing and maintaining account profitability

* Obligations pursuant to each Service Line scope under the Master Services Agreement

* Estimated annual gross revenue per Service Line

* Cost of reimbursable staff and related expenses

* Operating budgets for non-transactional Services as defined in the Service Lines scope documents

* Estimates for additional services as may be requested by Client that are outside of the contract scope defined

Candidate Requirements

* Bachelor's degree in the field of business, real estate management, or related field

* Master's level education is preferred

* Real Estate License, MCR and/or SLCR, CFM, FMA designations preferred

* Fifteen (15) years of successful experience in corporate services or corporate real estate including global oversight for facilities, transactions, and projects services

* Strong interpersonal skills; ability to effectively vacillate in communication at all leadership levels

* Excellent client relationship skills with the ability to direct and evaluate a team

* Possess excellent written, verbal, and presentation communication skills

* Global account management experience mandatory; with particular focus in facilities management

* Lead a multi-disciplinary team of real estate professionals

* Real Estate financial analysis experience and understanding of financial concepts required

* Extensive knowledge and experience in resource allocation and implementation concepts

Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.