Account Manager

JOB DESCRIPTION:
The Sales Representative regularly calls on specific customers assigned to a sales territory with the purpose of maintaining business and increasing sales in the welding, gases, industrial, and safety industries.This person is also responsible to identify and qualify prospective customers within their assigned territory and communicate this information to the Sales Manager.Sellssafety, industrial, medical, specialty gases, welding equipment, materials, and supplies to machine shops and diverse organizations, including, but not limited to restaurants, schools, hospitals, farms, etc.Advises customer on safety supplies, welding products, abrasives, hardware and materials needed and procedures to follow to complete tasks the customer wishes to perform.Estimate quantities of gases required filling customer's need.Sell abrasive products such as wheels, discs, and belts.Determines abrasive requirements for specific grinding, buffing, and polishing operations.Sells safety apparel and equipment, such as goggles, helmets, hearing protection devices, welding jackets, etc.Other key responsibilities include all aspects of customer service, sales, A/R, training, cylinder issues, disputes, problems and solving these issues to the customer's satisfaction.Finally, this position must effectively communicate with all process leaders, which is crucial to the success of the Sales Representative.Direct communication with Area, Branch, Sales, and Plant Managers regularly and, when necessary, all other Managers or process leaders to facilitate customer service and satisfaction.

ESSENTIAL DUTIES:
* Actively pursue and acquire, on an on-going basis, new and competitive accounts with emphasis on gases business, product supply agreements, and safety supplies.
* Act as liaison between customer and company with regard to pricing, products, delivery information, payments, service, and inquires.
* Maintain and upgrade selling skills and technical/product knowledge in both welding and safety equipment.
* Complete and turn in sales-related paperwork, including call reports, cylinder audits, month-end reports, expense reports, mileage reports, etc., in a timely manner.
* Provide market and competitor information to supervisor.
* Maintain a professional and neat appearance of self and vehicle when representing the company.
* Ensure customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc. are promptly and courteously handled, providing follow-up as necessary.
* Lead and promote safety, attend safety meetings, and strictly observe safety rules.
* Ensure any injury or accident is reported immediately and investigated promptly.
* Perform mathematical calculations.
* Comply with all company policies.

MARGINAL DUTIES:
* Perform counter sales in a back-up capacity.
* Assist with store inventory as needed.
* Back up as needed and where qualified as directed by immediate supervisor or higher level management.

Other Duties as Required:This job description should not be construed to imply that these requirements are the exclusive standards of this position.Incumbents are expected to follow any other reasonable instructions, and perform any other related duties, as may be required by their supervisor. Performance of this job in a safe manner and in keeping with established Airgas policies is a condition of employment.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* 3+ years experience in welding industry and safety sales.
* Must have reliable transportation to travel to customer sites.
* Strong understanding of products and processes.
* Excellent oral and written communication skills