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Account Manager

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POST DATE 9/6/2016
END DATE 11/7/2016

Cushman & Wakefield, Inc. Costa Mesa, CA

Costa Mesa, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Job Title

Account Manager

Job Description Summary

PURPOSE OF THE POSITION\nCushman & Wakefield is a top-tier global commercial real estate firm in every service line and across every major geography in the world. We are a world-class company with more than 43,000 employees in over 60 countries with the resources and experience to serve the needs of our clients-from local real estate projects to the most complex global initiatives. \nWe hire the most talented professionals and invest in superior resources and technologies. The talent of our extraordinary people and the culture and business approach we foster, coupled with the exceptional, creative services we provide and the results we deliver worldwide for owners, occupiers, and investors are what distinguishes Cushman & Wakefield.\nWho will want this job?\n1.An advocate for our customers, stopping at nothing to help them succeed\n2.A problem solver, committed to doing it better\n3.A communicator, ensuring the messages and successes are celebrated\n4.A Self Starter, not waiting to be told what needs doing\n5.A team player, ensuring buy-in form the team and those who are impacted daily\n6.A listener, someone who will understand what is being said\n\nWe are looking to introduce to our client a proven leader with a clear focus on customer service and end user satisfaction. You will be a part of the continued success of two global organizations committed to leading the industry in their respective fields. Setting the bar for the real estate service delivery and the continual progression of the global framework, you will be an active participant in helping shape our client's strategic vision for the provision of first class spaces and environments in which they operate. The Global Account Director (AD) will act as the Client Relationship Manager you will provide strategic management, leadership, contagious enthusiasm and drive your team to achieve set goals and continually exceed expectations. The Account Director will work full time in the performance of his or her duties and shall be dedicated only to this Client's account.

Job Description


* Single point of contact for overall account operations

* Actively involve utilize Subject matter expertise to bring best practices to our client.

* Operate in a fast paced, evolving environment with the highest standards of excellence

* Enthusiastic, dedicated and have a collaborative spirit to operate and maintain office spaces that facilitate leading edge innovation

* Provide day-to-day leadership to the account based resources and drive global framework and consistency across multiple geographies.

* Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations

* Involved in developing strategic plans, occupancy strategies and identifying cost efficiencies opportunities

* Ensure written proposals, policies and procedures manuals, operations manuals, and develop standard forms for the account

* Responsible for the profitability of this assigned corporate account


* The Account Director will be creative, and a well-organized customer oriented Facility Professional, who takes pride in seeing things run smoothly and efficiently

* Be an active contributor to improving the work environment, thinking outside the square bringing a solution based attitude

Knowledge and Experience

* Bachelor's degree in business, real estate management, or related field

* Master's level education is preferred

* CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus.

* 6 Sigma, Greenbelt preferred

* A minimum of 7 years commercial high-rise, campus environment, and/or property portfolio management experience required

* Fifteen (15) years of successful experience in corporate services or corporate real estate including global oversight for facilities, transactions, and projects services

* Seven (7) - Ten (10) years of experience in a global management cross functional environment

* Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels

* Seven (7) - Ten (10) years of experience directing and evaluating performance of a Possess excellent written, verbal, and presentation communication skills

* Three (3) - Five (5) years global account management experience mandatory; with particular focus in facilities and service management

* Must have the ability to travel outside of the United States

* Lead a multi-disciplinary team of real estate professionals

* Ten plus (10+) years Real Estate financial analysis and understanding of financial concepts required

* Highly proficient with MS Office Suite,

* Extensive knowledge and experience in resource allocation and implementation concepts

* Must have both breadth and depth of experience in leasing, construction, engineering and all facets of property operation and building management.

* Must have strong management and leadership skills and experience with human resource and performance management processes.

* Experience with critical system environments is preferred.

* Excellent technical, interpersonal, and analytical skills required.

* Excellent written and oral communications skills required.

Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.