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POST DATE 9/12/2016
END DATE 10/18/2016
JOB DESCRIPTIONManagement of ongoing client service relationships for assigned cases.
Maintain open and clear communication channels with clients, brokers/MGAs and vendor partners.
Identify problems, summarized and develop strategic solutions.
Collaborates with members of the Sales, Implementation, Client Services, Benefits Service Center and Executive teams on assigned cases to ensure accurate and timely response to all outstanding issues.
Collaborates with the Implementation team for all assigned new accounts cases, to ensure a successful transition to client services.
Serves as the liaison between internal teams (Technology, Benefits Service Center, etc.) and client.
Develop and maintain highly professional relationships broker/MGA, carrier and client team.
Proactively manages client expectations in regards to case deliverables and timeline.
Troubleshoot all questions/issues that may arise during the work day for all assigned cases.
Demonstrate a ?whatever it takes? attitude to ensure client satisfaction and to support key company initiatives.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
, , Bachelor?s degree and 2 years of professional work experience OR a minimum of 5 years of related professional work experience.
Proficient with Microsoft Office, presentation software and webinar tools. Knowledge of administration platforms is a plus