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POST DATE 9/1/2016
END DATE 10/19/2016
Jones Lang Lasalle
JOB DESCRIPTIONPosition Title
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The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm s strategy and goals and can translate those into the business opportunities.
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests.
Drive the account plan to deliver high quality results which exceed the client s expectations.
Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle s business.
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.
Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators.
Proactively solicits and responds to feedback and input from client.
Establishes and maintains effective relationships with customers and gains their trust and respect.
Builds and Manages High Performing Teams
Ensures the best qualified candidate is hired for all roles on the account.
Thoroughly and critically assesses direct reports.
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
Advances the firm s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion.
Provides point in time coaching to elevate performance.
Achieves Financial Results
Manages account financials to ensure plan is met or exceeded in both growth and profitability.
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable.
Contributes to Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firm.
Identifies opportunities both on account and within professional network to generate additional revenue engaging the right cross-functional resources to win.
Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle s business.
Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
Understand the fundamentals of the outsourcing business and the real estate industry.
This position requires a Bachelor s degree in addition to a broad range of business experience acquired through previous work experience.
10 to 15 years broad experience
Start a lasting career with JLL today!
Total Rewards reflects JLL s investment in employees needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 43250BR.
Org Marketing Statement
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle Investment Management, has $58.3 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong.
World s Most Ethical Companies from Ethisphere Institute for seven consecutive years.
America s 100 Most Trustworthy Companies from Forbes Magazine.
#1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years.
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL s commitment to equal opportunity.