Account Manager

DescriptionUnum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field offices nationwide. The Account Consultant (AC) serves as the primary point of contact with medium sized customers (typically 250 - 1999 lives) and brokers on all products. Primary duties include post sale activities, ongoing service for integrated customers, identification of block expansion opportunities, and developing strong relationships/ loyalty with customers and brokers. The Account Consultant is required to design and implement the customized service strategy for each case in their respective block of clients. The Account Consultant will play an instrumental role in improving block profitability, and achieving case and premium persistency targets. The AC will function as an active field office team member, demonstrate leadership to co-workers and peers, and perform project work and /or other duties as assigned. Principal Duties and ResponsibilitiesNew Case Business Partner with Sales Consultants and Enrollment Manager (based on product or case complexity) to design and coordinate presentations, enrollments, materials and timelines.Communicate and manage expectations with customers and brokers on new case implementationsCoordinate and conduct customer/broker meetings as neededAssemble teams (including Sales Consultant and Enrollment Manager) at appropriate intervals throughout the sale, implementation and renewal process.Partner with Sales Consultants, Office Team Members, and Home Office partners to enhance and maintain positive broker relationshipsCoordinate implementation of new cases including accurate and timely production of contract, booklets, and billsRenewal / Re-enrollment Work with Sales Consultants, brokers and customers to develop re-enrollment and renewal strategies. Prepares for pre-renewal face to face visit to review claim trend analysis, plan change opportunities, and opportunities for new sales/solutions.Specific to Multilife as business dictates - coordinate, process and track policy changes, add-on's, future opportunities and buy-up applications from implementation through policy placementCoordinate re-enrollments of voluntary products with broker, enrollment manager, and enrollments firmAccount Service / Management Conduct proactive, face-to-face service calls with Group, Voluntary and Individual integrated customers and brokers as appropriateDevelop customer profile and proactive loyalty plans for all customers within assigned block of businessResponsible for growing assigned block by identifying and presenting new business opportunities to brokers and clientsNegotiate with Underwriting on plan design and contractual issuesServe as the primary liaison between brokers, customers and home office functional areas for issue resolutionRespond to and resolve customer inquiries and issues, involving home office areas as appropriateOther Responsibilities Serves as mentor to Field Office EmployeesMay perform other duties as assigned, including special projects.In addition to assigned clients, develop and maintain strong working relationships with internal business partners.QualificationsCollege degree strongly preferredIndustry experience preferredAbility to comprehend, analyze and explain contractual languageStrong understanding of underwriting and risk conceptsStrong leadership skillsStrong negotiation and persuasion skillsExceptional interpersonal skills and ability to address large audiencesAbility to effectively prioritize many convergent tasksSolid track record in customer services from customer loyalty, technical and marketing perspectivesAbility to successfully delegate activities to appropriate