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Account Manager 2 - Mid-Market

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POST DATE 8/20/2016
END DATE 10/19/2016

Time Warner Cable Woodside, NY

Woodside, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Position Type: Full Time

Time Warner Cable Business Class is experiencing 20% year over year growth delivering world class business services and communications solutions. We have built technology solutions for over 500,000 customers, including voice, internet, network services, cloud services, and TV that custom fit our small to enterprise Customer s needs. We built our business on the single focus of being the best-in-class service provider and we are looking for best-in-class professionals to join us in our drive to success. If you share our passion for excellence and have an entrepreneurial spirit, come join our team!

Positions Summary:
The Account Manager 2 position is a consultative field position within our Business Class commercial sales team. Individuals in this position are responsible for the upsell of voice, data and video services to existing customers, as well as the renewal, retention and win back of customers. Account Managers are responsible for developing long-term relationships with new and existing customers and have a passion for maintaining customer relationships.

Essential Job Functions:
Primary responsibility is existing customer upsell, contract renewal within the Mid-market and Enterprise segments and win-back of former customers
Responsible for achieving a monthly revenue quota in data phone, cloud and video sales
Develops customer centric solutions and deliver sales proposals on product benefits
Clearly understand and communicates the company s value proposition
Works with the Account Executive and Account Consultant teams to insure timely handoff of sold accounts for ongoing management and retention
Maintain all sales databases necessary to report sales activity and customer information
Works in conjunction with other Business Services support groups, including Sales Support and Marketing
Attend all sales meeting and training sessions as required by Management
Position also involves some field sales activities with occasional travel to customer locations

Required Qualifications:
Four Plus Years of B2B sales experience, preferably selling data, voice, cloud and/or video solutions with ideally two years of Telecommunications sales
Working knowledge of computers, computer networking, Internet solutions and fiber connected networks
Strong verbal, written and interpersonal communication skills
Ability to multitask, as well as work efficiently and effectively within required deadlines
The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment

Bachelor's degree from a four-year college or university preferred


More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 8341

Controlling Establishment ID: 00110 - NYC E 23rd St

Job Code: TWCMCM490 Mgr 2, Account Commercial Exempt