Account Manager, Nationals

Concur (NASDAQ: CNQR) is a leading provider of integrated travel and expense management solutions. Concur's easy-to-use Web-based and mobile solutions help companies and their employees control costs and save time. Concur's systems adapt to individual employee preferences and scale to meet the needs of companies from small to large. With Concur's mobile application, you can create, review and approve expense reports and book and change your travel itinerary - hotels, airfare, taxis, rail and rental cars - all from your smartphone.

Learn more at www.concur.com.

Job Overview:

Under moderate supervision, the Account Manager is responsible for the on-going success and partnership of named customers within the assigned client base. This position will serve as the partner and advocate for named accounts to ensure the highest levels of on-going retention, satisfaction, and opportunity development are realized. In addition, the Account Manager will develop qualified references within their client segment. Key to success in this position is the development and maintenance of strong relationships, both within Concur and with the clients. This position is structured as a phone-based delivery model with a high volume account base. Moderate travel may be required. Account Managers report to a Manager or Director level.

Responsibilities:

* Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels.

* Identify and execute business strategy for assigned client segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value.

* Develop qualified references by establishing credibility and responsiveness with assigned clients. Ensure clients receive appropriate acknowledgement for providing references.

* Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.

* Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients.

* Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented.

* Identify and execute business strategies that contribute to the success of the key metrics of the position - retention, renewals, referenceability, utilization/adoption, contractual compliance and opportunities for expansion.

* Other duties/special projects as assigned.

* Be aware of, and comply with, all corporate policies.

* Travel may be required based on company initiatives

Education, Experience & Training required:

* BA/BS degree or equivalent experience.

* Minimum 3-5 years' experience in client service capacity with high level of interaction with internal/external clients and partners.

* Software industry experience preferred.

* Ability to pass a background check.

Job Specific Specialized Knowledge & Skills:

* Aptitude to analyze a situation, define key objectives, and recommend strategies and action plans.

* General understanding of business, financial systems and organizational decision-making.

* Strong written and verbal communication skills, including negotiation skills.

* Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve.

* Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues.

* Proven ability to engage and interact with internal teams to resolve client issues.

* Planning and pr