Account Manager, Nationals

Concur (NASDAQ: CNQR) is the world's leading provider of integrated travel and expense management solutions. Web and mobile-based, Concur helps organizations and their employees control costs and save time. Concur's suite of award-winning travel booking, expense reporting and invoice processing solutions allow companies of all sizes to automate and optimize their business processes while providing actionable business intelligence and a rapid ROI. Concur is trusted by thousands of companies in more than 90 countries and reaches millions of employees worldwide.

Concur's market leadership regularly results in regional, national and international recognition. Concur was recently ranked sixth in the mid-sized company category on Seattle Business Magazine's 100 Best Companies to Work For 2011 - results based on the independent survey of employees. Concur's employees ranked the company very high in virtually every survey category, from hiring and retention to corporate culture.

More information about Concur is available at www.concur.com.

Job Overview:

Under moderate supervision, the Account Manager is responsible for the on-going success and partnership of named customers within the assigned client base. This position will serve as the partner and advocate for named accounts to ensure the highest levels of on-going retention, satisfaction, and opportunity development are realized. In addition, the Account Manager will develop qualified references within their client segment. Key to success in this position is the development and maintenance of strong relationships, both within Concur and with the clients. This position is structured as a phone-based delivery model with a high volume account base. Moderate travel may be required. Account Managers report to a Manager or Director level.

Responsibilities:

* Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels.

* Identify and execute business strategy for assigned client segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value.

* Develop qualified references by establishing credibility and responsiveness with assigned clients. Ensure clients receive appropriate acknowledgement for providing references.

* Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.

* Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients.

* Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented.

* Identify and execute business strategies that contribute to the success of the key metrics of the position - retention, renewals, referenceability, utilization/adoption, contractual compliance and opportunities for expansion.

* Other duties/special projects as assigned.

* Be aware of, and comply with, all corporate policies.

* Travel may be required based on company initiatives

Education, Experience & Training required:

* BA/BS degree or equivalent experience.

* Minimum 3-5 years' experience in client service capacity with high level of interaction with internal/external clients and partners.

* Software industry experience preferred.

* Ability to pass a background check.

Job Specific Specialized Knowledge & Skills:

* Aptitude to analyze a situation, define key object