Account Manager, Shop Your Way Personal Shopper
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POST DATE 9/16/2016
END DATE 10/16/2016
Hoffman Estates, IL
JOB DESCRIPTIONAPPLY The Shop Your Way team is seeking a candidate who will manage marketing and sales initiatives for the Personal Shopper program on Shop Your Way-Sears Holdings loyalty program. The candidate will be responsible for identifying and acquiring a robust sales force, our Personal Shoppers, who are self-selected influencers and experts in a variety of different areas. In addition to acquisition, the candidate will be responsible for their engagement with the program, demonstrated by measurable sales targets, all while maintaining an exceptional service experience.Responsibilities
* Identify customer segments that would be the right audience to sign up as Personal Shoppers (independent contractors)
* Create and execute unique and exciting campaigns, by customer segment, to recruit Personal Shoppers
* Create awareness, buzz and excitement about this program by leveraging digital, social and local channels
* Communicate clearly and effectively the value proposition to potential Personal Shoppers
* Set the benchmark for Personal Shopper engagement, sales and service standards
* Devise strategies to assist Personal Shoppers to increase spend of existing Clients and to build relationships with new ones
* Identify highly engaged Personal Shoppers and provide them tools and opportunities to grow their business further
* Develop feedback mechanism in the program to best assist Personal Shoppers
* Set challenging but achievable sales targets , track progress and monitor sales success/challenges
* Sustain year on year increase in sales in line with business growth
* Evolve proactive contact programs to reach out and engage with high potential Personal Shoppers, and re-engage lapsed Personal Shoppers
* Inspire and motivate Personal Shoppers to maintain an exceptional level of customer service and sales.
* Develop solid relationships with Personal Shoppers in order to help grow their business and maintain repeat purchases from their Clients by making Sears and Kmart their stores of choice
* Develop a high performance network of Personal Shoppers and help them cultivate their Client base