Account Technology Manager - Retail Transactions

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POST DATE 8/26/2016
END DATE 11/1/2016

Jones Lang Lasalle Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Position Title
Account Technology Manager - Retail Transactions

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Job Description

JLL is currently seeking an Account Technology Manager to join our team. This position will be based in Chicago or NYC and is responsible for ensuring the successful utilization of Co-Star Real Estate Manager (CREM) by the Retail Team of one of JLL s Corporate Solutions accounts.

This includes:


Becoming an expert in the system s functionality and how it is used by the Retail team.

Reviewing support tickets and ensuring they are prioritized, escalated to the appropriate resource, and resolved according to the SLA.

Coordinating with the account s Trainer to ensure that the accounts CREM training needs are met.

Working with the account s data governance team to ensure the system.

Working with end users to understand how their needs and how they utilize the system.

Documenting, prioritizing, and managing the implementation of enhancement requests with the Co Star team in order to drive efficiency with the system.
During the first six months, this individual will be responsible for managing the implementation of the Electronic Approvals Process for Retail Transactions. Specifically, this means:

Managing the overall implementation of the project, accountable for its successful implementation.

Developing the project plan and reporting on project progress.

Coordinating with the Client PMO Director to document requirements and develop the approval process.

Documenting the technical requirements for implementing electronic approvals.

Coordinating with JLL Co-Star Lead and Co-Star to develop the new required features.

Managing client UAT testing of the process and technology.

Managing the development of training materials with the account Trainer.

Overseeing training and rollout of electronic approvals.
Primary Client Counterpart: Client PMO Director
Primary JLL Counterpart: JLL Retail Technologies Project Manager, Sr. Director, Transactions Management (Commercial Transactions)

Recommended / Required Skills and Experience:

BA/BS in Computer Science, Finance, Accounting or equivalent combination of education and work experience.

Real Estate background required

Strong client service and relationship management skills

Strong technology skills

CoStar Real Estate Manager (CREM) experience preferred
* Oracle EnterpriseOne (E1) experience preferred
* Travel Requirements: Approximately 1 2 weeks per month travel, mostly to NYC

Start a lasting career with JLL today!

Total Rewards reflects JLL s investment in employees needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at to apply online. All resumes MUST BE submitted via our web site. Please reference Job 42691BR.

Full/Part Time


Org Marketing Statement
About JLL

JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle Investment Management, has $59.1 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:

A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong.

World s Most Ethical Companies from Ethisphere Institute for seven consecutive years.

America s 100 Most Trustworthy Companies from Forbes Magazine.

#1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years.

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit

EEO Statement
EEO Statement

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit for additional information on JLL s commitment to equal opportunity.