Accounting Support Analyst - Vision
As an Accounting Support Analyst for Vision, you will be responsible for providing quality accounting software support to clients using Deltek products. Our Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst. Deltek's work environment is challenging, innovative, and fun.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
* Strong oral and written communication
* 2+ years customer service or software support experience is preferred Bachelors Degree in Accounting or related field preferred
* Successful history working in a team environment
* Refined problem solving skills
* Able to multi-task in a fast-paced environment
* Superb customer service skills
* Must have the ability to work independently and be self-motivated
* Proficiency with Microsoft Office applications
* Direct experience with Vision software a plus
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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