Accounts Payable Senior Specialist
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
Were focused on a people-first culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk, and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Working independently in a high volume, fast-paced environment the AP Senior Specialist demonstrates his/her wide experience and judgment by performing functions that include exceptional customer service. Such functions may include but not be limited to: fielding end user requests for checks and elevating them to management, securing and verifying payee routing and bank account information to enable electronic payments via the automated clearing house (ACH), securing additional resources stopping checks, reissuing checks that are stopped, returned and/or voided, resolving vendor statement enquiries, researching, confirming, and securing the return of duplicate payments and processing of employee expense reimbursements. The scale and time-sensitivity of AP operations makes it essential the Senior Specialist be capable of identifying performance challenges and taking and in some instances directing corrective action to address them when a Supervisor is not present. To perform effectively the Senior Specialist must therefore have an expert grasp of AP policy & procedure, well developed conflict resolution skills, the ability to interact with all levels of the organization, and poise to make tough calls under stress.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Primarily responsible for processing employee expense reimbursements.
Take an active role in advancing the technical knowledge of his/her AP Specialist and AP Representative colleagues by teaching from his/her experience the skills required to sustain productivity metrics.
Take an active role in teaching his/her AP Specialist and AP Representative colleagues the judgment necessary to maintain an appropriate balance between APs three often mutually exclusive goals: prompt and accurate payment performance, policy compliance, and unimpeachable customer service.
Initiate constructive dialogues with end users and payees when improper and/or insufficient payment requests prevent AP from auditing and processing payments on time and completely.
Monitor and report to management variances in input quality that hinder APs ability to make timely and accurate payments (inputs referring to any and all forms of payment request including invoices, check requests, and expense claims).
Comply with all payment and fraud prevention protocols dictated by the Materials Management Transaction Departments and Partners Finance and demonstrate service excellence with all customers.
5 - 7 years work experience including 3 years Accounts Payable experience (or Bachelors Degree plus 2 years work experience)
Fluency with PeopleSoft Financials
Strong verbal, written, and presentation skills a must
High degree of comfort with standard PC software programs: Excel, Word, PowerPoint, Access
Ability to grasp new concepts and the confidence to suggest areas for process improvement
Analytical skills required
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.