Accounts Processing Rep-Level 2 - ReqCode NE-5896

Title: Accounts Processing Rep-Level 2

Location: MA - Northborough

Post Date: Thursday, January 26, 2012

Close Date: Friday, February 24, 2012

Job Responsibilities:

Position is responsible for completing the detailed
transactions and extensive research, analysis and problem-solving
necessary to facilitate a timely and satisfactory response to customer
issues and concerns in accordance with the job description and training.
Provide prompt, accurate and professional response to internal customer
requests and inquiries that facilitate effective customer relations.

Position Responsibilities:

* Successfully complete Borderline Accounts, Change Meter Orders,
Connect/Disconnect Pending, Direct Pay Applications, LICAP,
Intell-A-Check, LAMP, Liens, Life Support, Lighting Work Flow Manager,
LOFL Applications , Miscellaneous Work Flow Manager, MWork Error
Reports, Office Off Report, Protections, Returned Checks, Sales Tax
coding and adjustments, Gross earnings tax adjustments, Service
Applications (AI, Faxes, Fraud, Moves), Replevin Process/House Meters,
Unable to Complete, Use on Inactive, Accounts Processing Work Flow
Manager Group, Audit Control Work Flow Manager Group (excluding Tax
Exemption & Delta Rate True Up), and Billing Work Flow Manager Group
(excluding Lg. Commercial & Industrial and Power Billing).

* Perform all duties and responsibilities of the Accounts Processing Representative I.

Job Qualifications:

Knowledge of customer service techniques, strategies and
approaches. The successful candidate must have excellent oral and
written communication and interpersonal skills. Ability to develop
positive customer relations; anticipate, identify, respond to customer
needs; and facilitate customer loyalty. Ability to work independently to
resolve customer concerns and problems, in accordance with the job
description and training. Ability to work successfully in teams with
co-workers. The successful candidate must pass the Customer Contact
Center test on record.

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OR TO APPLY FOR THIS POSITION, PLEASE VISIT WWW.MONSTER.COM
AND SEARCH REFERENCE CODE 'NE-5896 OR 'Accounts Processing Rep-Level 2'

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