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Accredo - Manager - Eligibility

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POST DATE 9/3/2016
END DATE 10/12/2016

Express Scripts Memphis, TN

Memphis, TN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Schedule: Full-time

Job ID: REQ20004123


The Manager Eligibility provides leadership to an eligibility team that handles client eligibility issues. This position develops short and long-term plans for clients. Acts as a liaison with other cross-functional departments to resolve complex issues. Works with the Director to develop policies, procedures and the business work plan for the department. Assists with budget planning. Oversees work volume and service standards. Oversees training, coaching and evaluation of staff.


Manage eligibility team members. Develop employee s skills, evaluates performance and provides feedback, and oversees resolution of employee relation issues. Oversee training, coaching and evaluation of new team members.

Develop and track compliance to quality and service standards. Roll out new processes and procedures to team. Oversee production of eligibility process documentation and training.

Oversee the transfer of clients from implementation to eligibility. Work with management to analyze operations and efficiency of eligibility team.

Represent eligibility team in cross-functional meetings and projects. Act as a liaison with other cross-functional departments to resolve complex issues.

Work with Director to develop strategic business work plan goals. Tracks and periodically reports progress to senior management. May assist with budget planning.

Special projects as needed.


* Bachelor s degree or 11 14 years of equivalent work experience

* 5-8 years relevant experience or Master s degree and 3-5 years relevant experience; Prior eligibility experience and 2-3 years of supervisory experience preferred.

* PC skills including knowledge of Microsoft Office; Knowledge and experience with ESI systems helpful.

* Knowledge of the PBM or healthcare industry.

* Ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale.

* Focus on quality customer service; Demonstrated ability to meet multiple deadlines and manage heavy workload.

* Excellent organizational and project management skills; Excellent verbal and written communication skills


A leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise.

Accredo offers a broad range of healthcare products and services for individuals with chronic health conditions, such as growth hormone deficiencies, hepatitis C, hemophilia, oncology, multiple sclerosis and rheumatoid arthritis. It also provides comprehensive patient management services, including clinical care management programs, counseling, education, outcomes measurement, social services and reimbursement services.


Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.


One of the largest pharmacy benefits management (PBM) companies in North America, Express Scripts administers the prescription drug benefits of millions of health plan members in the US and Canada. Express Scripts processes claims for about 750 million prescriptions per year, designs drug plans, and offers such services as disease management programs and consumer drug data analysis.

Company Size:
10,000+ Employees
Health Care
Social Media:
1 Express Way
St. Louis, MO 01803
St. Louis, MO 63121

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