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Accredo-Production Supervisor

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POST DATE 9/7/2016
END DATE 10/13/2016

Express Scripts Orlando, FL

Orlando, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Schedule: Full-time

Job ID: REQ20004180



Responsible for day-to-day operations of a team of Front
end order processing teams consisting of technicians and pharmacists. The Production
Supervisor monitors productivity and performance standards, plans and directs
work flow and project assignments. Oversees production volume to ensure service
standards are met. Conducts hiring, training, and evaluation of staff.
Responsible for team s adherence to corporate attendance and employment
policies. Works with the Pharmacy Manager to develop policies, procedures and
the business work plan for the team. Recognizes and recommends operational


* Develop, track and monitor
employee s compliance to quality, service and production standards.
* Monitor prescription
turnaround time so that internal standards and client performance guarantees
are met. Assist Pharmacy Manager in monitoring costs to ensure compliance with
cost to fill goals. Address staff concerns and day to day operational, system,
customer service, quality, and professional issues. Work in production as
* Schedule and monitor staff
and day to day workflow. Develop employee s skills, evaluate performance and
provide feedback. Oversees resolution of employee relations. Conducts hiring,
training, and evaluation of staff.
* Implement programs and
process improvements to enhance the level of internal and external customer
service provided. Work with Pharmacy Manager to analyze operations and overall
efficiencies of the pharmacy.
* Serve as a point of
escalation for issues requiring a higher degree of expertise or discretion to
resolve. Represents pharmacy operations in cross-functional meetings and projects.
* Other special projects and
tasks as assigned.


* BA/BS degree or six to eight
years of relevant working experience.
* Up to two years of
experience in pharmacy setting, 1-2 years experience in leadership role
including 1 year at ESI preferred.
* Pharmacy Technician License (Preferred)

* PC skills including
proficiency in Microsoft office, Internet and email
* Strong knowledge of
current pharmacy regulations
* Demonstrated
leadership skills; ability to effectively develop and assist team members
* Experience training
and coaching less experienced staff patience to explain details and processes
* Excellent oral and
written communication skills
* Ability to adapt in a
dynamic work environment and make independent decisions
* Advanced problem
solving skills and the ability to work collaboratively with other departments
to resolve complex issues with innovative solutions
* Technical expertise
of ESI s systems and platforms helpful
* Willingness to work a
flexible schedule for peak times
* Knowledge of ESI

to travel


Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.


One of the largest pharmacy benefits management (PBM) companies in North America, Express Scripts administers the prescription drug benefits of millions of health plan members in the US and Canada. Express Scripts processes claims for about 750 million prescriptions per year, designs drug plans, and offers such services as disease management programs and consumer drug data analysis.

Company Size:
10,000+ Employees
Health Care
Social Media:
1 Express Way
St. Louis, MO 01803
St. Louis, MO 63121

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