Administrative Assistant II
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POST DATE 9/17/2016
END DATE 10/15/2016
University of California - Los Angeles Medical Centers
Los Angeles, CA
JOB DESCRIPTIONJob Title:
Administrative Assistant II
To be determined
$18.55 / $3228
$26.34 / $4583
Layoff Referral Deadline:
Under the general supervision of the clinic manager, the incumbent will assist in the operation of the Plastic Surgery Outpatient Clinic s front desk operations. This will include: answering multiple phone lines, patient scheduling and registration in CareConnect, updating patient demographics in CareConnect, verifying coverage, obtaining appropriate consents for clinic visits, collecting payments, recording payments per clinic protocols, confirming upcoming patient appointments via phone, scanning documents into iCaps, preparing patient records, abstracting data from charts, creating new electronic medical records in CareConnect.. The incumbent will also assist the division s surgical coordinators in verifying benefits and obtaining pre-authorization for surgeries.
As the initial point of contact for the UCLA Plastic Surgery clinic, the Front Desk Assistant will be expected to act in a manner that reflects the best care practices of the Division. This includes appearance, demeanor, comportment, and professionalism, both on the phone and in person. The Front Desk Assistant should be able to provide general information on our faculty and the types of services they offer, and be capable of directing patients to the appropriate personnel to answer more specific questions.
Limited position may convert to career.
Skill in speaking with persons of various backgrounds to obtain information. Skill in speaking clearly and using proper grammar.
Ability to work as part of a team and establish cooperative working relationships with administrators, physician, peers and the public.
Skill in performing a variety of duties, often changing from one task to another of a different nature.
Ability to prioritize assignments and achieve high productivity / quality within short time frames, under rigid deadlines, in an environment with competing demands.
Ability to work with frequent interruptions and / or distractions.
Ability to be punctual and maintain a satisfactory attendance record.
Ability to interact appropriately with colleagues, faculty, students, and patients for different purposes and in different contextual settings.
Skilled in adapting to frequent changes in workload.
Experience with varied computer software and hardware including Microsoft Word, Excel and Access.
Ability to multitask in a complex, busy environment.
Ability to communicate clearly over the phone and in writing
Familiarity with insurance authorizations, and the pre-authorization process
Ability to type 40 WPM