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Administrative Director, Ophthalmology

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POST DATE 9/2/2016
END DATE 1/8/2017

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Administrative Director, Ophthalmology

Job ID


Job Code


Job Family




Weekly Hours

40 ; 100%

Appointment Type





8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

Our ophthalmologists provide consultation, evaluation and treatment of ophthalmological problems through general and subspecialty practices at UCSF Medical Center. We have the largest surgical eye care program in Northern California, which includes refractive surgery (laser vision correction), cataract and cornea surgery, neuro-ophthalmology, plastic surgery and vitreoretinal surgery. Our other areas of expertise are glaucoma diagnosis and treatment, ocular inflammatory disease (uveitis), ocular oncology, and diagnosis and treatment of retinal degeneration.

Routine vision care is offered at the Comprehensive Ophthalmology Clinic and the Optical Dispensary. This service is conveniently located near primary care providers in the Ambulatory Care Center (ACC). Here, we offer examinations, eyeglass prescriptions, contact lens services, optical dispensing and management of eye diseases by experienced professionals.

Job Summary

The Administrative Director manages, plans, directs and integrates the overall clinical, business, and revenue operations of a dynamic and large Ophthalmology practices (ACC clinic, Beckman clinic, Pediatric clinic, Ophthalmic Photography, Ocular Ultrasound, Eye Pathology, Optical Dispensary). Responsible for the day-to-day operational, financial, human and other resource management, and strategic planning for multiple ophthalmology clinical sites. Clinical and administrative responsibility for ensuring the delivery of high quality, efficient, and compliant patient care services that are aligned with UCSF Medical Center, UCSF School of Medicine, federal, state, local regulations and University Policies.

Provides leadership, advice and counsel to supervisors, staff and faculty. Collaborates with Ambulatory Services and the School of Medicine leadership to create the financial structure for the practice to include utilization of resources, oversight of billing and revenues, formulating operating and capital budgets and establishing internal controls and reviews. Evaluates financial performance for the practices and corrects deviations. Responsible for the ongoing operational support in the development and enhancement of existing and new clinical programs. Assists faculty leadership in business development and marketing related to clinical programs and long term strategy as well as short term tactical direction for the practice. Manages the practice s recruitment, hiring, orientation, disciplining and staff development. Oversees resolution of human resources, labor relations, employee and department safety and risk management issues.


Business Operations

* Plan, coordinate and direct staff to meet clinical, administrative, operational and general support requirements. Prioritize and recommend allocation of staff, space, equipment and other resources to optimize the delivery of clinical services

* Develop a workplace culture that focuses on service excellence and an environment that encourages creativity, efficiency, quality of care, ingenuity, safety and innovations in operations.

* Develops and implements processes that assure viability of existing programs and practice patterns and optimizes productivity.

* Collaborate, as appropriate, to discuss and resolve operational and financial issues pertaining to the clinical practices.

* Identifies operational performance improvement projects that impact marketability and service

* Establish and implement practice standards. Analyze staffing patterns and workloads to ensure appropriate staffing to meet patient care and program standards.

* Responsible for assisting physician leadership with strategic and business planning

* Support physician leadership with appropriate interpretation of data and analysis, which allows for effective evaluation of all aspects of practice performance and make recommendations.

* Critically analyses operations, system and processes and works interdepartmentally to make operations improvements

Fiscal Management

* Develop and maintain a practice financial information process that provides a continuing and comprehensive view of the practice financial performance; and projects future vision of the entire clinical activities for outpatient services.

* Provides centralized control, coordination and management of the clinics financial operations.

* Oversight of revenue cycle, front end billing practices, coding and revenue reporting to individual faculty.

* Assure appropriate billing practices, timely submissions, missing charge audits, necessary staff and faculty training and appropriate cash handling

* Forecast practice revenues, visit and procedure statistics and expenditures

* Financial management of the clinical operations including development of annual clinic budgets and accounts payable and recommendations and analysis of capital budget for department.

* Provides direction, feedback and guidance to revenue manager

Human Resource Management

* Develops and implements processes that assure optimal personnel practices and productivity with emphasis on development and training and that support attainment of Medical Center and Departmental goals and objectives.

* Ensure availability of staff in support of clinical programs, including recruitment, retention and staff development

* Recruits, hires, orients, trains, evaluates, disciplines and promotes career development

* Encourage professional development for staff to enhance performance and career growth through utilization of available development opportunities.

* Provides leadership to staff by example. Serves as a role model to staff for expected behavior related to communication, service, and accountability. Communicate in writing, in person, on the phone and via email with professionalism, courtesy and service-orientation to staff, co-workers, providers, patients and visitors and set expectations for staff to do the same.

* Oversees resolution of human resources, labor relations, employee safety and risk management issues.

* Provides regular, specific feedback using neutral language for on-going employee performance assessments. Evaluate individual skill levels and recommend training plans. Writes employee evaluations and establishes performance improvement plans with employees.

* Creates staffing models, organizational design and workforce planning

* Leads organizational customer service initiatives

Regulatory Affairs

* Ensures that practices are in compliance with Ambulatory Services and Medical Center policies and